12-30 Troubleshooting
For questions regarding your Horizon Imager, please first refer to
this manual, which describes the features and operations. This
chapter includes troubleshooting tips for common problems.
If you cannot find the answer to your question in this manual,
please visit the Codonics web site at
www.codonics.com
. The
Technical Support area of the web site includes the latest product
and troubleshooting information.
If your question was not addressed by the manual or the web site,
technical assistance is available by phone at:
Phone: +1 440.243.1198
Toll Free: 800.444.1198 (USA only)
Technical support is available anytime.
If you do call for technical support, please have the following
information on hand:
•
The imager’s serial number (on the back of the imager)
•
The imager’s license code (printed on the License Code
Certificate which came with the imager, and on the imager’s
Smart Card)
•
Any control panel status or error messages related to the
problem
TIP:
Other sources for serial number and license code
You can also find the serial number and license code in the Imager Info menu (refer to
“Viewing Imager Information Online” on page 12-29) and on the Imager Status test print
(refer to “Printing the Imager Status Test Print” on page 2-18).
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