Horizon Imager User’s Manual 12-3
Troubleshooting
Control panel display
shows an error during
startup sequence.
Hardware component failed to initialize,
component failure.
Cycle power to the imager by pushing
the power rocker switch at the back of
the imager to the 0 (off) position, waiting
10 seconds, then pushing the power
switch back to the 1 (on) position (refer
to “Powering On the Imager—First
Time” on page 2-10). Then, press the
key at the control panel. If this does
not clear the condition, contact
technical support (refer to “Contacting
Technical Support” on page 12-30),
making a note of the error message.
Imager does not respond
to pressing any control
panel keys.
Imager is starting up or shutting down.
Imager software has crashed.
Wait for the imager to finish starting up,
or wait for shutdown to complete
(shutdown could take up to 10 minutes).
Press and hold down the key at the
control panel to force a shutdown. Wait
for the imager to power down, then
press the key again to restart the
imager.
If this does not clear the condition, then
cycle power to the imager by pushing
the power rocker switch at the back of
the imager to the 0 (off) position, waiting
10 seconds, then pushing the power
switch back to the 1 (on) position (refer
to “Powering On the Imager—First
Time” on page 2-10). Then, press the
key at the control panel.
If this still does not clear the condition,
contact technical support (refer to
“Contacting Technical Support” on
page 12-30).
Table 12-1. Startup and Print Job Troubleshooting (cont.)
Problem Possible Causes Solutions
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