12-4 Troubleshooting
Print jobs have been sent
but the A
CTIVE
light never
flashes.
Internal problem with imager or with
network connection.
Print job sent to another imager.
Problem with the sending device.
Trying to use an unsupported feature
(for example, unsupported media, or
the source—DICOM or PostScript—is
not supported on your imager).
A temporary feature key has expired.
Check that network cable is properly
connected.
Check that the Horizon imager’s
network settings are correct.
Check that the Horizon imager’s IP
address is set correctly at the host
sending the print job.
Check that the imaging device is
configured properly.
Check that the sending device’s print
queue is not stopped or in an error
state.
Check that you are using only features
that were purchased for and enabled on
the imager.
Check the error log using the Error Log
function in the Utilities menu to see
whether a required feature (such as
DICOM) is not enabled. Contact your
Codonics representative to purchase a
permanent feature key for that feature.
Images transfer but no
sheet is printed.
Correct media not loaded.
A temporary feature key has expired.
Trying to use an unsupported feature
(for example, unsupported media, or
the source—DICOM or PostScript—is
not supported on your imager).
Look for message at the control panel
indicating which media type must be
loaded. Load that requested media
type.
Check the error log using the Error Log
function in the Utilities menu to see
whether a required feature (such as
DICOM) is not enabled. Contact your
Codonics representative to purchase a
permanent feature key for that feature.
Check that you are using only features
that were purchased for and enabled on
the imager.
Table 12-1. Startup and Print Job Troubleshooting (cont.)
Problem Possible Causes Solutions
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