Diagnostics and troubleshooting Use the "show tech-support" command
Digi TransPort WR Routers User Guide
272
7 96.34.2.12 (96.34.2.12) 42.367 ms 24.334 ms 29.216 ms
8 96.34.0.51 (96.34.0.51) 34.155 ms 33.648 ms 27.910 ms
9 96.34.148.2 (96.34.148.2) 34.194 ms 96.34.0.137 (96.34.0.137) 25.195 ms 37.465 ms
10 216.239.46.248 (216.239.46.248) 31.285 ms 31.068 ms 216.58.215.44 (216.58.215.44) 37.434 ms
11 96.34.148.2 (96.34.148.2) 40.958 ms 209.85.143.112 (209.85.143.112) 31.281 ms 96.34.148.2 (96.34.148.2) 40.600
ms
12 216.239.46.248 (216.239.46.248) 21.515 ms 209.85.250.70 (209.85.250.70) 63.989 ms 216.58.215.44 (216.58.215.44)
30.455 ms
13 209.85.251.163 (209.85.251.163) 26.121 ms 216.239.48.235 (216.239.48.235) 27.429 ms 209.85.251.161
(209.85.251.161) 26.867 ms
14 216.239.48.160 (216.239.48.160) 33.652 ms 64.233.174.11 (64.233.174.11) 45.731 ms 209.85.250.70 (209.85.250.70)
29.792 ms
15 216.239.48.235 (216.239.48.235) 30.280 ms 72.14.234.55 (72.14.234.55) 34.517 ms 209.85.251.243 (209.85.251.243)
38.733 ms
16 * 8.8.8.8 (8.8.8.8) 40.967 ms 44.762 ms
digi.router>
By entering a whois command on another Unix device, the output shows that the route is as follows:
1. 192/8: The local network of the TransPortdevice.
2. 192.168.8.1: The local network gateway to the Internet.
3. 96/8: Charter Communications, the network provider.
4. 216/8: Google Inc.
Stop the traceroute process
To stop the traceroute process, enter Ctrl-C.
Use the "show tech-support" command
The show tech-support command displays information useful for Digi Technical Support when handling
issues with your device.
You can execute this command from the command-line interface or from the Device Console in the
web interface.
The syntax for show tech-support is as follows:
show tech-support [filename]
The filename parameter is optional. If specified, the information is saved to the given filename.
The show tech-support command executes the following commands:
n show system
n show config more
n config.da0 (or whichever configuration file is in use)
n show route
n show lan
n show lan x, for whichever LAN interface's admin status is up
n show dhcp
n show wan
n show wan x, for whichever WAN interface's admin status is up
n show cellular
n show ipsec
n show ipsec x, for whichever IPsec tunnel is configured (state=on)
n show log