Digi TransPort LR54 - Device Cannot Communicate on WAN;ETH1 Port

Diagnostics and troubleshooting Troubleshooting
Digi TransPort WR Routers User Guide
275
4. Enter show eth n (where n is replaced with the Ethernet port number) from the TransPort
device. Verify that the Operational Status is Up and that the Link status does not say No
connection. For example, on Ethernet port WAN/ETH1, enter:
digi.router> show eth 1
Eth Status and Statistics Port 1
--------------------------------
Description :
Admin Status : Up
Oper Status : Down
Up Time : 48 Minutes, 23 Seconds
MAC Address : 00:40:FF:0F:48:1C
Link : No connection
Received Sent
-------- ----
Rx Unicast Packet : 21512 Tx Unicast Packet : 16147
Rx Broadcast Packet : 917 Tx Broadcast Packet : 8
Rx Multicast Packet : 5638 Tx Multicast Packet : 7
Rx CRC Error : 0 Tx CRC Error : 0
Rx Drop Packet : 0 Tx Drop Packet : 0
Rx Pause Packet : 0 Tx Pause Packet : 0
Rx Filtering Packet : 13631488 Tx Collision Event : 0
Rx Alignment Error : 0
Rx Undersize Error : 0
Rx Fragment Error : 0
Rx Oversize Error : 0
Rx Jabber Error : 0
5. If the Link status shows there is No connection, try plugging the Ethernet cable into a
different Ethernet port.
6. If the new Ethernet port shows the same No connection status, either the cable is bad, or
there is a problem at the other end. If the new port shows a valid connection, something may
be wrong with the TransPort hardware. Contact Digi Technical Support.
Device cannot communicate on WAN/ETH1 port
Problem
The TransPort device cannot communicate on its WAN/ETH1 port.
Probable Cause
The most likely cause is that the WAN port is not correctly configured.
Solution
The following steps assume you are using WAN/ETH1 as a WAN port, which is the default
configuration. If you are using WAN/ETH1 as a LAN port, see the steps in Device cannot communicate
on ETH2, ETH3, or ETH4 ports.