Diagnostics and troubleshooting Troubleshooting
Digi TransPort WR Routers User Guide
276
1. Check the Ethernet LED for the WAN/ETH1 port. If the LED is not lit, verify the physical
connection following the steps in Ethernet LED does not illuminate.
2. Open the command line interface. Enter show wan n, where n is the number of the WAN. In
the command output, verify that the IP Address, mask, and gateway are set. For example, if
WAN/ETH1 is configured for WAN1, which is the default configuration, enter:
digi.router> show wan 1
WAN 1 Status and Statistics
---------------------------
WAN Interface : eth1
Admin Status : Up
Oper Status : Down
IP Address :
Mask :
Gateway :
DNS Server(s) :
Probes are not being used
Received Sent
-------- ----
Packets 28225 16256
Bytes 19551951 3199259
3. If the IP configuration is not set, as shown above, the most likely problem is that the port has
not been configured correctly. To view the current configuration, enter the command wan n,
where n is the number of the WAN. In the command output, verify that the interface for the
WAN is set to the Ethernet port. Set the correct interface if necessary. For example:
digi.router> wan 1
activate-after 0
allow-https-access off
allow-ssh-access off
dhcp on
dns1
dns2
gateway
interface eth1
ip-address
mask 255.255.255.0
nat on
probe-host
probe-interval 60
probe-size 64
probe-timeout 5
retry-after 300
timeout 300
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