Digi TransPort LR54 - Troubleshooting; Ethernet LED Does Not Illuminate

Diagnostics and troubleshooting Troubleshooting
Digi TransPort WR Routers User Guide
274
Troubleshooting
There are several tools and resources available within your TransPort device and on the Digi website
for dealing with configuration or other device issues.
n Logs
n Analyze traffic
n Use the "ping" command to troubleshoot network connections
n Use the "traceroute" command to diagnose IProuting problems
n Use the "show tech-support" command
n Reboot the device
n Digi support site: www.digi.com/support.
n Digi knowledge base: knowledge.digi.com/.
Ethernet LED does not illuminate
Problem
Ethernet LED does not illuminate on the WAN/ETH1, ETH2, ETH3, or ETH4 ports.
Probable Cause
The most likely cause is a bad connection or a bad Ethernet cable.
Solution
1. Replace the Ethernet cable and verify that both ends are plugged in. if the Ethernet LED is now
illuminated on the Ethernet port, skip the rest of these steps .
2. Open the command line interface. Enter the command eth n, where n is replaced with the
Ethernet port number. In the eth command output, verify that the state of the Ethernet port is
set to on. For example, if you are diagnosing port WAN/ETH1, enter:
digi.router> eth 1
description
duplex auto
mtu 1500
speed auto
state on
digi.router>
3. If the state is set to off, enter another eth command to change the state to be on and see if
that fixes the problem. For example, to change the state of port WAN/ETH1, enter:
digi.router> eth 1 on