Diagnostics and troubleshooting Troubleshooting
Digi TransPort WR Routers User Guide
277
4. If the interface is correct, but the port still does not get an IP configuration, enter another wan
n command for that port to verify that the DHCP setting is correct. If the network to which the
WAN is connected uses DHCP to assign IP addresses, make sure DHCP is on for the WAN port.
digi.router> wan 1
activate-after 0
allow-https-access off
allow-ssh-access off
dhcp on
dns1
dns2
gateway
interface eth1
ip-address
mask 255.255.255.0
nat on
probe-host
probe-interval 60
probe-size 64
probe-timeout 5
retry-after 300
timeout 300
5. If the network does not use DHCP to assign IP addresses, you need to disable DHCP on the
WAN port, and configure a static IP address. For example, if your network uses static IP
addresses and the TransPort device has been assigned the address 10.10.10.10 with subnet
mask 255.255.255.0 and a gateway of 10.10.10.1, you would enter the following commands:
digi.router> wan 1 dhcp off
digi.router> wan 1 ip-address 10.10.10.10
digi.router> wan 1 mask 255.255.255.0
digi.router> wan 1 gateway 10.10.10.1
6. If these steps do not resolve your problem, contact Digi Technical Support.
Device cannot communicate on ETH2, ETH3, or ETH4 ports
Problem
The TransPort device is not able to communicate on its ETH2, ETH3, or ETH4 port.
Probable Cause
Ports ETH2, ETH3, and ETH4 are usually bridged together to form a LAN. The most likely problem is
that the LAN is not correctly configured.
Solution
1. Check the Ethernet LED for the Ethernet port. If the LED is not lit, verify the physical
connection, following the steps in Ethernet LED does not illuminate.
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