Fujitsu fi-8170

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the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an

inquiry.

Troubleshooting

282

Main Page

Table of Contents2
Introduction11
About this Product11
Manuals11
Trademarks17
Manufacturer17
Issue Date/Issuer17
Safety Information17
Symbols Used in this Manual18
Abbreviations Used in this Manual19
Arrow Symbols in this Manual21
Screen Examples in this Manual21
Notice21
Scanner Overview22
Main Features22
Operating Methods25
Parts and Functions [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]27
Parts and Functions [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]31
Parts and Functions [Common Parts for All Models]36
Scanner Setup40
Overview of the Bundled Software42
System Requirements45
IP Address Automatically) [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]47
IP Address Manually) [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]52
Connecting the Scanner to a Computer Via the USB Cable in Order to Operate It with the Computer57
(When Obtaining an IP Address Automatically) [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]61
Assigning an IP Address Manually) [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]65
Starting up Scanner Selection Tool [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]70
Starting up IP Address Setting Tool [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]71
Basic Operations72
Turning the Power ON/OFF72
How to Turn the Power on72
How to Turn the Power off73
Entering and Resuming from Power Saving Mode75
Opening/Closing the ADF77
How to Open the ADF77
How to Close the ADF78
Opening/Closing the Document Cover [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]79
How to Open the Document Cover79
How to Close the Document Cover80
Setting up the ADF Paper Chute (Feeder)81
Setting up the Stacker [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]82
Document Length Is A4 (Portrait) or Longer82
Document Length Is Shorter than A4 (Portrait)83
Documents with Different Sizes85
Setting up the Stacker [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]87
Document Length Is A5 (Portrait) or Longer87
Document Length Is Shorter than A5 (Portrait)90
Documents with Different Sizes91
How to Perform a Basic Scan93
Performing a Scan with an Image Scanning Application95
Pressing a Button on the Scanner in Order to Start an Image Scanning Application and Perform a Scan97
Configuring the Settings for a Button on a Computer (for USB Connection)103
Processing a Job (with Paperstream NX Manager) [Fi-8190/Fi-8290/Fi-8170/Fi-8270]106
Processing a Job (with Paperstream NX Manager) [Fi-8150/Fi-8250]110
How to Load Documents111
Loading a Document in the ADF Paper Chute (Feeder)111
Preparing Documents to Load Them in the ADF Paper Chute (Feeder)111
How to Load a Document in the ADF Paper Chute (Feeder)113
Placing a Document on the Flatbed [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]116
Documents for Scanning117
Paper Size117
Document Type117
Document Thickness (Paper Weight)118
Documents that May Not be Scanned Successfully118
Documents that Must Not be Scanned118
Precautions120
Loading Capacity123
Area Not to be Perforated124
Conditions Required to Accurately Detect Overlapped Documents (Multifeed)125
Conditions for Mixed Batch Scanning127
Conditions for Automatic Page Size Detection131
Conditions for Using the Carrier Sheet132
Conditions for Using the Photo Carrier Sheet134
Conditions for Using the Booklet Carrier Sheet136
How to Use the Operator Panel [Fi-8190/Fi-8290/Fi-8170/Fi-8270]138
Operator Panel Overview138
Names and Functions of the Operator Panel138
Indications on LCD140
Description of the Indicator143
How to Use Settings Menu146
Checking the Guidance Contents149
Checking the Information151
Checking the Scanner Information153
Operational Settings for the Scanner155
Checking and Clearing the Consumable Counters157
Document Count159
Configurable Items in the Settings Menu161
How to Use Function Selection169
Item Configurable in Function Selection171
How to Use the Operator Panel [Fi-8150/Fi-8250/Fi-8150U/Fi-8250U]172
Operator Panel Overview172
Names and Functions of the Operator Panel172
Indications on Function Number Display174
Various Ways to Scan176
Scanning Documents with Different Widths176
Scanning Documents that Are 220 MM to 240 MM in Width178
Scanning Documents Folded in Half181
Scanning Documents such as Envelopes or Multi-Layered Transfer Paper184
Scanning Booklets such as Passports187
Scanning Documents Larger than A4/Letter Size190
Scanning Photographs and Clippings Without Damaging Them193
Scanning Booklets such as Passports Without Damaging Them195
Scanning Long Page Documents197
Scanning Books with the Flatbed [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]198
Scanning Large Documents with the Flatbed [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]200
Feeding Documents Manually202
Configuring Not to Detect Certain Overlap Patterns205
Operational Procedure [Fi-8190/Fi-8290/Fi-8170/Fi-8270]206
Operational Procedure [Fi-8150/Fi-8250/Fi-8150U/Fi-8250U]210
Disabling the Paper Protection Function [Fi-8190/Fi-8290/Fi-8170/Fi-8270]212
Operational Procedure212
Daily Care214
Cleaning Materials214
Location and Frequency216
Cleaning the Outside of the Scanner217
Cleaning the Inside of the Scanner (ADF) with Cleaning Paper219
Cleaning the Inside of the Scanner (ADF) with a Cloth222
Cleaning the Inside of the Scanner (Flatbed) [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]229
Cleaning the (Carrier) Sheet230
Replacing the Consumables231
Consumables and Replacement Cycles231
Replacing the Brake Roller233
Replacing the Pick Roller238
Troubleshooting246
When a Paper Jam Occurs246
Errors248
Imprinter Error (When the Imprinter Is Installed) [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]254
Memory Error/Lsi Error255
Internal Communication Error of the Scanner256
Flatbed Carrier Error [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]256
Optical Error (Flatbed) [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]257
Optical Error (ADF)258
Operator Panel Error258
EEPROM Error259
Image Memory Read-Write Error259
Background Switching Mechanism Error260
Motor Circuit Error261
Imprinter System Error (When the Imprinter Is Installed) [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]262
Lamp Circuit Error262
Paper Protection263
Paper Jam/Pick Error264
Paper Jam (When the Imprinter Is Installed) [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]265
Multifeed265
Sensor(S) Dirty266
Sensor Error267
Module Error268
Network Setting Error [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]269
Scanner Central Admin Server Setting Error [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]271
Server Setting Error [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]272
Authentication Failed [Fi-8190/Fi-8290/Fi-8170/Fi-8270]273
Transport Lock Error [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]274
ADF Open275
Imprinter Cover Open (When the Imprinter Is Installed) [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]276
Print Cartridge Not Installed (When the Imprinter Is Installed) [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]276
Imprinting Area Error (When the Imprinter Is Installed) [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]278
Being Used by Others279
The Scanner Is in Doc Counting Mode [Fi-8190/Fi-8290/Fi-8170/Fi-8270]279
No Paper279
Stop279
Pause280
Outside Designated Scan Area Error (When Operating with a Computer)280
Invalid Command281
Interface Malfunction281
Unit Attention281
Troubleshooting283
The Scanner Cannot be Powered on285
The LCD or the [Scan/Enter] Button or both Turn off [Fi-8190/Fi-8290/Fi-8170/Fi-8270]286
The Function Number Display or the [Scan/Stop] Button or both Turn off [Fi-8150/Fi-8250/Fi-8150U/Fi-8250U]287
Cannot Connect the Scanner and a Computer with the Network [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]288
Cannot Connect the Scanner and a Computer Via the USB Cable293
(With Paperstream NX Manager) [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]299
Scanning Does Not Start304
Scanning Takes a Long Time306
The Scanned Image of a Picture or Photo Is Rough/Image Noise Appears307
Quality of Scanned Text or Lines Is Unsatisfactory308
Images Are Distorted or Not Clear309
Vertical Streaks Appear on the Images311
[Fi-8150/Fi-8250/Fi-8150U/Fi-8250U]313
Overlapped Documents Are Frequently Fed into the Scanner314
Situation in Which the Document Is Not Fed into the ADF Occurs Frequently317
Paper Protection Is Set off Frequently319
Paper Jams/Pick Errors Occur Frequently321
Images Turn out Elongated323
A Shadow Appears at the Top or the Bottom of the Image325
There Are Black Traces on the Document326
The (Carrier) Sheet Is Not Fed Smoothly or a Jam Occurs327
Part of the Image Appears Missing in the Case Where the (Carrier) Sheet Is Used329
Before You Contact the Scanner Service Provider330
Actions to Take before You Contact the Scanner Service Provider330
Items to Check before You Contact the Scanner Service Provider330
Checking the Product Label332
Scanner Settings (Software Operation Panel)333
Starting up the Software Operation Panel333
Setting the Software Operation Panel to [View Only Mode]335
Setting [View Only Mode]336
Exiting [View Only Mode]338
Setting a Password340
Changing the Password341
Clearing the Password343
Resetting the Password345
Setting Items347
Device Setting347
Device Setting 2349
Settings Related to Sheet Counters352
Checking the Sheet Counters352
Clearing the Sheet Counters355
Messages for Cleaning or Replacing Consumables356
Scanner Cleaning Cycle [Cleaning Cycle]357
Specifying the Cycle to Replace Consumables [Life Counter Alarm Setting]358
Settings Related to Scanning359
Adjusting the Starting Position for Scanning [Offset Setting/Vertical Magnification Adjustment]359
Removing Shadows/Streaks that Appear Around Edges of Images361
Configuring the Scan Setting to Drop out Specified Colors When Scanning [Dropout Color]364
Shortening the Scanning Intervals [Pre-Pick]365
Specifying the Number of Retries for Paper Feeding [Number of Paper Feeding Retries]366
Feeding [Pick Speed]367
Cropping the Image Boundary [Autocrop Boundary]368
Protecting the Documents from Being Damaged [Paper Protection]369
Specifying the Sensitivity Level for Paper Protection [Paper Protection Sensitivity]371
Scanning Slowly at Low Resolution [Low-Speed Feed Mode]373
Scanning at High Altitude [High Altitude Mode]374
Specifying the Image Quality for Scanning [Image Quality Mode]375
Settings Related to the Detection for Overlapped Documents (Multifeed)378
Specifying a Method to Detect Overlapped Documents [Multifeed]378
Specifying the Area to Detect Overlapped Documents380
Detection]380
Setting to Ignore Certain Overlap Patterns [Intelligent Multifeed Function]386
Settings Related to Waiting Time388
Waiting Time in Manual Feeding [Manual Feeding]388
Waiting Time for the Scanner to Enter Power Saving Mode [Power Saving]390
Settings Related to the Connection between the Scanner and Computer392
Specifying the USB Operation [USB] [Fi-8150/Fi-8250/Fi-8150U/Fi-8250U]392
Settings Related to Power On/Off and the Power Consumption of the Scanner394
Method for Turning the Scanner ON/OFF [Power Switch Control]394
Settings for Saving the Power Consumption of the Scanner (ECO Mode)395
Settings Related to Scanner Maintenance396
Detecting Vertical Streaks [Vertical Streak Detection]396
Specifying the Sensitivity Level for Vertical Streak Detection [Vertical Streak Sensitivity]397
Network Settings (Fi Series Network Settings) [Fi-8190/Fi-8290/Fi-8170/ Fi-8270/Fi-8150/Fi-8250]399
Starting up Fi Series Network Settings399
Setting Items403
Scanner Information405
Network406
Scanner Name406
Scanner Code407
Wired LAN408
Security410
Network Encryption410
Linking with Server411
Proxy Server411
Paperstream NX Manager413
Scanner Central Admin Server414
Maintenance415
Admin Password415
Export the Scanner Setting Information416
Import the Scanner Setting Information417
Restore Factory Defaults418
License419
Appendix420
Basic Specification420
Installation Specification423
Outer Dimensions425
Outer Dimensions [Fi-8190/Fi-8170/Fi-8150/Fi-8150U]425
Outer Dimensions [Fi-8290/Fi-8270/Fi-8250/Fi-8250U]426
Scanner Options427
Uninstalling the Software429
Notes When Using Ipv6 [Fi-8190/Fi-8290/Fi-8170/Fi-8270/Fi-8150/Fi-8250]431
Supplementary Notes for Operating with Paperstream NX Manager [Fi-8190/Fi-8290/Fi-8170/Fi-8270/ Fi-8150/Fi-8250]432
Exporting the Scanner Settings432
Notes for Distributing Assets with the Scanner Central Admin Server433
Contact for Inquiries434

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