● Is the DNS server information configured correctly?
Solution
Check the following setting items for the DNS server settings for the scanner.
● Whether the DNS server settings are enabled.
● Whether the primary DNS and secondary DNS settings are correct.
You can check the DNS server settings as follows.
● For fi-8190/fi-8290/fi-8170/fi-8270
The DNS server settings for the scanner can be checked using one of the following methods.
- The DNS server settings for the scanner can be checked in [1:Scanner Information] on the [Settings
Menu] screen of the operator panel.
For details, refer to How to Use Settings Menu (page 146).
- The DNS server settings for the scanner can be checked in fi Series network settings.
For details, refer to Network Settings (fi Series Network Settings) [fi-8190/fi-8290/fi-8170/fi-8270/
fi-8150/fi-8250] (page 399).
● For fi-8150/fi-8250
The DNS server settings for the scanner can be checked in fi Series network settings.
For details, refer to Network Settings (fi Series Network Settings) [fi-8190/fi-8290/fi-8170/fi-8270/
fi-8150/fi-8250] (page 399).
● Does the DNS server function normally?
Solution
Check whether the DNS server functions normally.
Start up the command prompt on your computer, specify the IP address for the DNS server by using the
PING command, and then check whether the DNS server functions.
You can check the IP address for the DNS server as follows.
● For fi-8190/fi-8290/fi-8170/fi-8270
The IP address for the DNS server can be checked using one of the following methods.
- The IP address for the DNS server can be checked in [1:Scanner Information] on the [Settings Menu]
screen of the operator panel.
For details, refer to How to Use Settings Menu (page 146).
- The IP address for the DNS server can be checked in fi Series Network Settings.
For details, refer to Network Settings (fi Series Network Settings) [fi-8190/fi-8290/fi-8170/fi-8270/
fi-8150/fi-8250] (page 399).
● For fi-8150/fi-8250
The IP address for the DNS server can be checked in fi Series Network Settings.
For details, refer to Network Settings (fi Series Network Settings) [fi-8190/fi-8290/fi-8170/fi-8270/
fi-8150/fi-8250] (page 399).
Troubleshooting
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