● Error Status
Computer Connection Issues
Item Findings
Operating system (Windows)
Error message
Interface Example: USB interface
Interface controller Example: A LAN board is used.
Connection method Example: USB, Wired LAN
Feeding Issues
Item Findings
Paper type
Main purpose of use
Date of last cleaning
Date of consumable replacement
Operator panel status
Image Quality Issues
Item Findings
Scanner driver and version
Interface controller Example: A LAN board is used.
Operating system (Windows)
Application Example: PaperStream ClickScan
Scanning sides Example: front, back, both
Resolution Example: 600 dpi, 75 dpi
Image mode Example: color, grayscale, black & white
Other
Item Findings
Can you send the output image and a photo that shows the
paper condition by e-mail or fax?
Troubleshooting
331
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