Online Diagnostics/Exercisers
Online support tools are available which permit centralized error archiving, and which provide
hardware inventory tools, as long as the agents/providers that support them are installed on the
managed server.
On HP-UX systems, the legacy tools within OnlineDiag will continue to be supported. The online
support tools, on the HP-UX 11.23 and greater operating systems, include the Support Tool Manager
(STM) tools, and the additional Web-Based Enterprise Management (WBEM) features added by
SysFaultMgmt.
The STM suite of tools includes verifiers, diagnostics, exercisers, information modules, and expert
tools.
Verifiers quickly determine whether or not a specific device is operational by performing tasks
similar in nature to the way applications use the device. No license is required to run the verifiers.
Diagnostics are tools designed to identify faulty or failed FRUs.
Exercisers stress devices in order to facilitate the reproduction of intermittent problems.
Information modules create a log of information specific to one device, including:
• The product identifier
• A description of the device
• The hardware path to the device
• The vendor
• Onboard log information (if applicable)
• Miscellaneous information associated with the device
• The firmware revision code, if firmware is present in the device, is also displayed
Expert tools are device-specific troubleshooting utilities for use by sophisticated users. Their
functionality varies from tool to tool, but they are intended to be interactive, and rely on users to
provide information necessary to perform a particular task. These tools require users to have the
appropriate license, if they wish to run them.
Online Support Tool Availability
Online diagnostics are included in the HP-UX OE media, and are installed by default.
Online Support Tools List
The following online support tools are available on HP-UX 11.23 hosted systems. In some cases,
a tool, such as a disk exerciser, is generic to many types of hardware; in other cases, a tool, such
as a tape diagnostic. is specific to a particular technology or type of tape drive.
Table 48 lists the online support tools.
Table 48 Online Support Tools List
ExpertDiagnoseExerciseVerifyInformationFunctional Area
NoNoNoNoYesSystem
YesNoYesNoNoCPU/FPU
NoNoYesNoYesMemory
NoNoYesYesYesGraphics
NoYesYesYesYesCore I/O LAN
NoNoYesYesYesDisk/Arrays
YesYesYesYesYesTape
146 Troubleshooting
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