IBM i 830 - Chapter 1. Starting Problem Analysis; Starting Problem Analysis; Correcting Intermittent Problems

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Part 1. Problem Analysis

© Copyright IBM Corp. 2000, 2001 1

Table of Contents

Default Chapter5
- Table of Contents5
- Danger Notices11
Safety and Environmental Notices11
- Caution Notices12
- Attention Notices13
- Battery Return Program13
- Environmental Design13
- Laser Safety Information13
- Product Recycling and Disposal13
Part 1. Problem Analysis15
Starting Problem Analysis17
- System Service Library Structure17
- Problem Analysis, Repair, and Parts17
- Starting Point for All Problems18
- Chapter 1. Starting Problem Analysis19
- Using the Service Action Log23
- Using the Product Activity Log25
- Using the Problem Log26
- Handling Problems for Non-Critical Resources27
- Analyzing Intermittent Problems28
- Analyzing IPL Problems36
- Analyzing Power Problems51
Chapter 1. Starting Problem Analysis17
Chapter 2. Unit Reference Codes73
- How to Use this Section73
- SRC Exception Table75
- (0000) Control Panel Reference Codes76
  - Control Panel Failing Items78
- (1Xxx) System Power Control Network (SPCN) Reference Codes78
- Tape Library Failing Items156
- (3570) Tape Unit Reference Codes156
- (B437) System Processor Reference Codes229
  - Model 830 and SB2 System Processor Failing Items243
- (B467) System Processor Reference Codes243
  - Model 840 and SB3 System Processor Failing Items252
- (B4FF) System Processor Reference Codes252
- (B6Xx) LIC Reference Codes253
  - Licensed Internal Code (LIC) Failing Items288
Chapter 3. Problem Isolation Procedures (Pips), Failing Items, and Symbolic FRU Isolation291
- Problem Isolation Procedures293
- Bus, High-Speed Link (HSL) Problem Isolation Procedures293
- Overview293
- Card Position Tables296
- Converting from HSL Loop Number to Port Labels on the System Unit or Processor Tower298
- Bus-Pip1299
- Bus-Pip2299
- Bus-Pip3299
- Bus-Pip5299
- Bus-Pip6300
- Bus-Pip7300
- Bus-Pip8300
- Bus-Pip9300
- Bus-Pip10301
- Bus-Pip11301
- BUS-Pips for Migrated Towers301
- Bus Pip Cnsl01301
- Bus Pip Hsl-01303
- Bus Pip Hsl-02312
- Bus Pip Hsl-03315
- Bus Pip Hsl-04317
- Bus Pip Hsl-05319
- Bus Pip Hsl-06320
- Bus PIP HSL-07320
- Bus PIP HSL-08321
- BUS PIP IOP-01, IOP Reset322
- BUS PIP IOP-02, Isolate to Failing I/O Adapter Resource323
- Bus Pip Iop-03325
- Bus Pip Mab-02328
- Bus Pip Mab-03329
- Bus Pip Mab-04331
- Bus Pip Pcibus-Pip1334
- Bus Pip Verify - Ra337
- Communications Pips339
- Overview339
- Comm-Pip1340
- Disk Unit Problem Isolation Procedures342
- Overview342
- Du-Pip3342
- Intermittent Problem Isolation Procedures346
- Introduction346
- INT-PIP3 External Noise on AC Voltage Lines346
- INT-PIP5 External Noise on Twinaxial Cables347
- INT-PIP7 Electromagnetic Interference (EMI)348
- INT-PIP8 Grounding348
- INT-PIP9 Utility Power and Battery Power Units350
- INT-PIP14 Station Protectors353
- INT-PIP16 Licensed Internal Code353
- INT-PIP18 Ptfs Not Installed353
- INT-PIP20 Performance Problems353
- INT-PIP24 Service Processor Data Collection354
- Licensed Internal Code (LIC) Problem Isolation Procedures355
- Overview355
- Lic-Pip1356
- Lic-Pip3358
- Lic-Pip4359
- Lic-Pip7359
- Lic-Pip8363
- Lic-Pip 11364
- Lic-Pip 12377
- Lic-Pip13382
- Logical Partition (LPAR) Problem Isolation Procedures390
- Lpar-Pip01390
- Operations Console Problem Isolation Procedures394
- Overview394
- Operations Console-PIP1395
- Operations Console-PIP2397
- Operations Console-PIP3399
- Power Pips401
- Overview401
- Power PIP3401
- Power PIP6403
- Power PIP7406
- Power PIP8408
- Power PIP11410
- Storage Device I/O Processor (SDIOP) Problem Isolation Procedures414
  - Overview414
  - Sdiop-Pip1415
  - Sdiop-Pip13418
  - Sdiop-Pip16421
  - Sdiop-Pip17424
  - Sdiop-Pip18427
  - Sdiop-Pip19429
  - Sdiop-Pip20431
  - Sdiop-Pip21434
  - Sdiop-Pip22435
  - Sdiop-Pip23436
  - Sdiop-Pip25439
  - Sdiop-Pip26441
  - Sdiop-Pip27443
  - Sdiop-Pip28445
  - Sdiop-Pip29446
  - Sdiop-Pip30447
  - Sdiop-Pip31449
  - Sdiop-Pip32450
  - Service Processor Problem Isolation Procedures451
  - Storage Device I/O Card FRU Locations451
  - Overview451
  - Sp-Pip42452
  - Sp-Pip43453
  - SPCN Pips457
  - Overview457
  - Spcn Pip 10458
  - Spcn Pip 20458
  - Tape Unit Problem Isolation Procedures459
  - Spcn Pip 21459
  - Overview459
  - Tu-Pip1460
  - Tu-Pip2462
  - Tu-Pip3465
  - Tu-Pip4467
  - Tu-Pip6473
  - Tape Unit Self-Test Procedure475
  - Tape Device Ready Conditions477
  - Twinaxial Workstation I/O Processor Problem Isolation Procedures478
  - Twsc-Pip1479
  - Workstation Adapter Pips486
  - Overview486
  - Ws-Pip1487
  - Workstation Adapter Console Problem Isolation Procedures490
  - Overview490
  - Wsac-Pip1491
- Failing Items493
- Symbolic Frus509
  - Acmodul509
  - Airmovr511
  - Altintf513
  - Altmanl515
  - Anybus516
  - Anyfc516
  - Anymem516
  - Anymemx517
  - Anyproc517
  - As4Ntdd518
  - Backpln518
  - Batchgr519
  - Batry519
  - Bkspcn520
  - Bstwrpl520
  - Bus1521
  - Buspwr523
  - Cachbat525
  - Cache525
  - Cblall526
  - Ccin529
- Cdawkld535
- Cdtray535
- Cecpwr535
- Check536
- Clkcard536
- Clckcrd536
- Cmpres1537
- Crypbat537
- Ctlpncd537
- Ctlpnl538
- Cvtcard538
- Devbpln539
- Device539
- Devterm539
- DIMM 0540
- DIMM 1541
- DIMM 2542
- DIMM 3543
- Diskdrv543
- Diskimg544
- Disktry544
- Dmreg544
- Dpac548
- Drvswch549
- Dskdrv549
- Dsktry549
- Dskunit549
- Eacode549
- Extremd549
- Extscsi549
- Fccable551
- Fccode551
- Fcdev551
- Fcgate551
- Fcintf551
- Fcioa551
- Fcport552
- Hslctlr553
- Idpart553
- Intrlck558
- Ioacnfg558
- Iop558
- Iopwr558
- Iplintf558
- I2Cbus560
- Lbsadp1564
- Lbsadp2564
- Lbsadp3564
- Lbsadp4564
- Lbsadp5564
- Lbusadp565
- Loc_Sys565
- Lparcfg565
- Lparsup565
- Lsmedia566
- Mabrcfg566
- Ma_Brdg568
- Masbus570
- Media571
- Memory572
- Mstore572
- Mumiocd573
- Netserv574
- Nextlvl574
- Nofrus574
- Nomsuse574
- Nscable574
- Ntdevdr574
- Ntlandd574
- Ntopsys574
- Ntuser575
- Ntvscsi575
- Opt_Cln575
- Optlcbl575
- Optldrv575
- Opuser575
- Pcibus576
- Pgdpart576
- Piocard578
- Plus580
- Ppcimin580
- Ppcitwr581
- Pri_Pci581
- Proc582
- Proc0583
- Proc1583
- Proc2584
- Proc3584
- Pwroc585
- Pwrreg587
- Pwrsply590
- Qsysopr595
- Refer595
- Rem_Sys596
- Rioport596
- Rmdev596
- Siadpcd596
- Si_Card597
- Sicntrl598
- Siioadp599
- Si_Phb601
- Sirgcbl602
- Sirgcfg604
- Sirstat605
- Sloterr609
- Snsdata611
- Spcncrd611
- Spnlcrd611
- Storioa612
- Svcdocs612
- Svcproc612
- Sysbkpl612
- Sysunit613
- Tapcln614
- Tapcnfg614
- Tod614
- Twrbkpl615
- Twrcard615
- Twrplnr616
- Uc235617
- Uc236617
- Ug3As618
  - Uj0E7618
  - Uj6P3618
  - Uja34618
  - Uje34619
  - Uje35619
  - Uje40619
  - Ulnz3619
  - Ulnz4620
  - Unp20620
  - Uplf1620
  - Upsunit620
  - User621
  - Ux201621
  - Ux202621
  - Uy1Z1621
  - Uy1Z2622
  - Uy1Z3622
  - Uy1Z4622
  - Uy1Z5622
  - Vpdconc623
  - Vpdpart623
Part 2. FRU Replacement629
Chapter 4. Removal and Installation Procedures631
- FC 5074, FC 5079, FC 9079 (with Single Line Cord) - AC Charger - A01632
  - FC 5074, FC 5079, FC 9079 (with Dual Line Cord) - AC Charger - A01632
- FC 5074/5079, FC 9074, FC 9079 - AMD - B01 and B02633
- FC 5074, FC 5079, FC 9079 - Batteries - T01, T02, T03, and T04633
- FC 5074, FC 5079 - Cards - Concurrent634
- FC 5074, FC 5079 - Cards - Dedicated636
- FC 5074, FC 5079, FC 9079 - Covers637
- FC 5074, FC 5079, FC 9079 - Device Board - DB1 and DB2639
- FC 5074, FC 5079, FC 9079 - Device Board - DB3640
- FC 5074, FC 5079 - Disk Unit - Concurrent641
- FC 5074, FC 5079 - Disk Unit - Dedicated643
- FC 5074, FC 5079 - Control Panel - NB1644
- FC 5074, FC 5079, FC 9079 - Power Distribution Board - PB1645
  - FC 9074, FC 9079, FC 5074/5079 - Power Supply - P01, P02, and P03646
  - FC 5074, FC 5079, FC 9079 - Removable Media - D41 and D42647
    - Laser Safety Information647
  - FC 5074/5079, FC 9079 - Tower Card - CB1649
  - Fc 5075 - Amd - B01, B02652
  - FC 5075 - Cards - Concurrent652
  - FC 5075 - Cards - Dedicated654
  - FC 5075 - Covers655
  - FC 5075 - Device Board - DB1655
  - FC 5075 - SPCN Card - SB1656
  - FC 5075 - Disk Unit - Concurrent656
  - FC 5075 - Disk Unit - Dedicated658
  - FC 5075 - Control Panel - NB1659
- FC 5075 - Power Distribution Board - PB1660
- FC 5075 - Power Supply - P01 and P02660
- FC 5075 - Tower Card - CB1661
- FC 5078/0578 - Amds - B01 and B02661
- FC 5078/0578 - AMD Controller Card - BB1661
- FC 5078/0578 - Cards - Concurrent662
- FC 5078/0578 - Cards - Dedicated663
- FC 5078/0578 - Covers664
- FC 5078/0578 - Expansion Unit Control Panel - NB1665
- FC 5078/0578 - Power Distribution Backplane - PB1665
- FC 5078/0578 - Power Supplies - P01 and P02666
- HSL Cables - Concurrent667
- Models 830/SB2 with FC 9074 (with Single Line Cord) - AC Input/Charger (A01)667
- Model 830 FC 9074, Model 840 FC 9079/8079 (with Dual Line Cords) - AC Module (A01, A02)668
- Models 830/SB2 with FC 9074 - AMD (BP1 and BP2)668
- Models 830/SB2 with FC 9074 - Battery (T01 through T04)669
- Models 830/SB2 with FC 9074 - Cards - Concurrent669
- Models 830/SB2 with FC 9074 - Cards - Dedicated672
- Models 830/SB2 with FC 9074 - Covers677
- Models 830/SB2 - Device Boards (DB1 and DB2)678
- Models 830/SB2 - Device Board (DB3)679
- Models 830/SB2 with FC 9074 - System Unit Control Panel (NB1)681
- Models 830/SB2 with FC 9074 - Power Distribution Backplane (PB1)683
- Models 830/SB2 with FC 9074 - Power Supply (PP1 and PP2)684
- Models 830/SB2 with FC 9074 - Removable Media (D41 & D42)685
  - Laser Safety Information685
- Models 830/SB2 with FC 9074 - System Unit Backplane (MB1)687
- Models 830/SB2 with FC 9074 - Time of Day (TOD) Battery688
- Models 830/SB2 with FC 9074 - Tower Card (CB1)689
- Models 840/SB3 Processor Tower (with Non-Dual Line Cords) - AC Box (A01)690
- Models 840/SB3 Processor Tower (with Dual Line Cords) - AC Box Concurrent Maintenance Procedure (A01, A03)690
- Models 840/SB3 Processor Tower (with Dual Line Cords) - Concurrent Maintenance Adapter Card (A02)691
- Models 840/SB3 Processor Tower - AMD (B01, B02, B03, and B04)691
- Models 840/SB3 System Unit - Battery Pack (T01)692
- Models 840/SB3, FC 8079 (Lower Half), FC 9079 Cards - Concurrent692
- Models 840/SB3, FC 8079 (Lower Half), FC 9079 Cards - Dedicated695
  - Cards - Special Procedures for FC 2689, 2748, 2763, 2778, 2890, and 4758697
  - Type 2689 - Integrated Xseries Adapter (IXA)697
  - Type 2748, 2763, 2778 - Cache Battery Pack698
  - Type 2748, 2763, 2778 - Cache Directory Card700
  - Type 2890 - Integrated Xseries Server (IXS)700
  - Type 4758 - Battery Replacement Procedure701
  - Type 4758 - Disablement Procedure703
- Models 840/SB3 System Unit - Charger (G01)704
- Models 840/SB3 - Covers704
- Model 840/SB3 Processor Tower, FC 8079 (Lower Half), and FC 9079 - Control Panels (NB1)704
- Models 840/SB3 System Unit - Power Subframe Assembly (PB1)707
- Models 840/SB3 Processor Tower - Power Supply (PS) (P01 through P06)708
- Models 840/SB3 System Unit - SPCN Card (R21)709
- Models 840/SB3 - System Unit Backplane (MB1) and Regulator Board (RB1)709
- Models 840/SB3 - Time of Day (TOD) Battery711
- Disk Unit - Dedicated and Concurrent712
- Disk Unit, Models 830/SB2 and 840/SB3 - Dedicated and Concurrent712
- Tape Cartridge - Manual Removal715
  - 1/4 Inch Tape Cartridge (Type 6335)716
- Optical Media - Manual Removal718
  - CD-ROM and DVD718
Chapter 5. Locations, Addresses, and Part Listings719
- Locations and Addresses719
  - Start here for Locations Information719
  - Locations - Models 830, SB2 System Unit with FC 9074 Base I/O Tower723
  - Locations - Models 840, SB3 System Unit with Processor Tower and FC 9079 Base I/O Tower733
  - Processor Tower and FC 9079 Base I/O Tower733
  - Locations - FC 8079 I/O Tower749
  - Locations - FC 5074 I/O Tower750
  - Locations - FC 5075 I/O Tower754
  - Locations - FC 5078, 0578 PCI Expansion Unit757
  - Locations - FC 5079 I/O Tower761
  - Locations - Integrated Xseries Adapter Card (IXA), Formerly the Adapter for Netfinity Server762
  - Locations - Power Distribution Unit (PDU)764
  - Addresses - Models 830, SB2 System Unit with764
  - FC 9074 Base I/O Tower764
  - Addresses - Models 840, SB3 Processor Tower772
  - And FC 9079 Base I/O Tower772
  - Addresses - Models 840, SB3 Processor Tower and FC 9079 Base I/O Tower772
  - Addresses - FC 5074 I/O Tower780
  - Addresses - FC 5075 I/O Tower789
  - Addresses - FC 5078/0578 PCI Expansion Unit790
  - Addresses - FC 5079 I/O Tower792
  - Addresses - for External Xseries Server, Iseries Adapter - Machine Type 1519792
  - Addresses - for External Xseries Server, Iseries Adapter - Machine Type792
  - I/O Adapters793
  - Power and Signal Cables793
  - Integrated Xseries Server (IXS)793
  - Model 830 and Model SB2 with FC 9074794
  - Model 830 and Model SB2 with FC 9074 - Dual Line Cord797
  - Model 840 and Model SB3800
  - FC 5074 and FC 5079 I/O Tower809
  - FC 5075 I/O Tower813
  - FC 5078, 0578 I/O Tower815
- Part Assemblies816
- Assembly 1: Models 830 and SB2 with FC 9074 - Cover Assembly818
- Assembly 2: Models 830 and SB2 with FC 9074 - Final Assembly, Front820
  - Assembly 3: Models 830 and SB2 with FC 9074 - Final Assembly, Rear828
  - Assembly 4: Models 830 and SB2 with FC 9074 - Control Panel Assembly838
- Assembly 5: Models 840 and SB3 Processor Tower - Cover Assembly840
- Assembly 6: Models 840 and SB3 Processor Tower-Final Assembly, Front842
- Assembly 7: Models 840 and SB3 Processor Tower - Final Assembly, Rear846
- Assembly 8: Models 840 and SB3 - Control Panel, Processor Tower852
- Assembly 9: FC 9079 Tower (Models 840 and SB3) - Cover Assembly854
- Assembly 10: FC 9079 Tower (Models 840 and SB3) - Final Assembly856
- Assembly 11: Cover Assembly - FC 5074866
- Assembly 12: Final Assembly - FC 5074868
- Assembly 13: Cover Assembly - FC 5075878
- Assembly 14: Final Assembly - FC 5075880
- Assembly 15: Cover Assembly - FC 5078884
- Assembly 16: Final Assembly - FC 5078/0578886
- Assembly 17: Cover and Hardware Assembly for890
  - Assembly 17: Cover and Hardware Assembly for - FC 5079, FC 8079, FC 0550, FC 0551, 0578890
  - Assembly 18: Power Distribution Unit (PDU) Assembly for - FC 5079, FC 8079, FC 0550, FC892
  - Cables and Miscellaneous893
  - External Cables893
- Assembly 19: External Cables894
  - Internal Cables896
- Miscellaneous896
- Assembly 20: Miscellaneous898
- Type, Model, and Part Number List899
  - Model 830/SB2 - Processor Feature Codes and Ccins904
- Power Cord Part Numbers and Receptacle Descriptions905
Chapter 6. Data Recovery Procedures and General System Information907
- Recovery Procedures907
- Verifying the Repair934
  - Verify Dedicated Repair934
  - Verify Concurrent Repair935
- Powering on and Powering off the System and Logical Partitions936
- Expansion Tower and SPCN Controlled Expansion Unit Power Procedure940
- SRC Address Formats950
  - Hardware SRC Formats954
- Important Cryptographic I/O Processor Information956
- Determining if the System Has Logical Partitions957
- Determining if the System Has Guest Partitions957
- Determining the Release Level of a Guest Partition957
- Determining the Hosting Partition of a Guest Partition958
- Determining the Load Source Disk and Alternate IPL Device958
- Reclaim IOP Cache Storage961
Part 3. Appendixes963
Appendix A. Problem Summary Form965
Appendix B. Preventive Maintenance (PM)967
Appendix C. Working with Electrostatic Discharge-Sensitive Parts969
Appendix D. System Safety Inspection971
- Introduction971
- Covers - All Models971
- AC Power Cord(S) - All Models971
- AC Safety Grounds972
- Safety Labels972
- Power off and on (System Unit) - All Models972
- Internal Mechanical Inspection972
Appendix E. Service Log975
Appendix F. HSL Loop Configuration and Status Form977
Appendix G. HSL Link Status Diagnosis Form981
Appendix H. Installed Features in a PCI Bridge Set Form983
Appendix I. HSL Cable Location Form985
Part Number Index987

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