Failing Item Description Document Description
STORIOA Storage I/O adapter Problem Analysis; Symbolic FRU Isolation
SVCDOCS Customer engineer directed to system problem
analysis
Problem Analysis; Symbolic FRU Isolation
(632x, 6330) Optical Storage Unit Reference Codes
An optical storage unit failure occurred.
Notes:
1. If the system is available, use on-line diagnostic tests when possible.
2. Search the problem log (WRKPRB) for a recent optical storage entry that may
assist in analyzing the problem. The WRKPRB entry will provide a unit
reference code that can be found in the following table.
3. Use the Hardware Service Manager (HSM) verify function (via DST or SST)
and verify that the unit is operating correctly.
1. If the system is available, attempt the failing operation again with an optical
media that is known to be good.
Does the operation complete successfully?
No Yes
↓ The original optical media may be defective, or the problem may be
intermittent.
Attempt the failing operation again with the original optical media to
verify.
This ends the procedure.
2. Look at the 4 rightmost characters of the Data display for function 11. These 4
characters are the unit reference code.
3. Find the unit reference code in the following table.
Notes:
1. If the failing item is a failing item (FI) code, go to “Failing Items” on page 479
to determine which part number associated with the FI code is failing.
2. If the failing item is a type number, go to “Type, Model, and Part Number list”
on page 885 to determine the part number.
3. If the failing item is a symbolic FRU, go to “Symbolic FRUs” on page 495 to
determine the part number.
Reference Code Description/Action Perform all actions before exchanging Failing Items Failing Item
C002 SCSI selection or reselection timeout occurred FI00870
FI01106
FI01112
MMVMEDA
FI01140
FI01141
DEVTERM
CDTRAY
C010 Undefined sense key returned by device FI00870
C020 Device internal configuration error FI00870
432x, 660x, 671x, 673x
154
iSeries Model 830, 840, SB2, and SB3 Problem Analysis, Repair and Parts V5R1
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