IBM i 830

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Appendix B. Preventive Maintenance (PM)

Scheduled preventative maintenance (PM) is no longer required.

Loading and applying all PTFs is the responsibility of the customer. Refer the

customer to the Information Center at

http://www.ibm.com/eserver/iseries/infocenter.

© Copyright IBM Corp. 2000, 2001 953

Table of Contents

Default Chapter5
- Table of Contents5
- Danger Notices11
Safety and Environmental Notices11
- Caution Notices12
- Attention Notices13
- Battery Return Program13
- Environmental Design13
- Laser Safety Information13
- Product Recycling and Disposal13
Part 1. Problem Analysis15
Starting Problem Analysis17
- System Service Library Structure17
- Problem Analysis, Repair, and Parts17
- Starting Point for All Problems18
- Chapter 1. Starting Problem Analysis19
- Using the Service Action Log23
- Using the Product Activity Log25
- Using the Problem Log26
- Handling Problems for Non-Critical Resources27
- Analyzing Intermittent Problems28
- Analyzing IPL Problems36
- Analyzing Power Problems51
Chapter 1. Starting Problem Analysis17
Chapter 2. Unit Reference Codes73
- How to Use this Section73
- SRC Exception Table75
- (0000) Control Panel Reference Codes76
  - Control Panel Failing Items78
- (1Xxx) System Power Control Network (SPCN) Reference Codes78
- Tape Library Failing Items156
- (3570) Tape Unit Reference Codes156
- (B437) System Processor Reference Codes229
  - Model 830 and SB2 System Processor Failing Items243
- (B467) System Processor Reference Codes243
  - Model 840 and SB3 System Processor Failing Items252
- (B4FF) System Processor Reference Codes252
- (B6Xx) LIC Reference Codes253
  - Licensed Internal Code (LIC) Failing Items288
Chapter 3. Problem Isolation Procedures (Pips), Failing Items, and Symbolic FRU Isolation291
- Problem Isolation Procedures293
- Bus, High-Speed Link (HSL) Problem Isolation Procedures293
- Overview293
- Card Position Tables296
- Converting from HSL Loop Number to Port Labels on the System Unit or Processor Tower298
- Bus-Pip1299
- Bus-Pip2299
- Bus-Pip3299
- Bus-Pip5299
- Bus-Pip6300
- Bus-Pip7300
- Bus-Pip8300
- Bus-Pip9300
- Bus-Pip10301
- Bus-Pip11301
- BUS-Pips for Migrated Towers301
- Bus Pip Cnsl01301
- Bus Pip Hsl-01303
- Bus Pip Hsl-02312
- Bus Pip Hsl-03315
- Bus Pip Hsl-04317
- Bus Pip Hsl-05319
- Bus Pip Hsl-06320
- Bus PIP HSL-07320
- Bus PIP HSL-08321
- BUS PIP IOP-01, IOP Reset322
- BUS PIP IOP-02, Isolate to Failing I/O Adapter Resource323
- Bus Pip Iop-03325
- Bus Pip Mab-02328
- Bus Pip Mab-03329
- Bus Pip Mab-04331
- Bus Pip Pcibus-Pip1334
- Bus Pip Verify - Ra337
- Communications Pips339
- Overview339
- Comm-Pip1340
- Disk Unit Problem Isolation Procedures342
- Overview342
- Du-Pip3342
- Intermittent Problem Isolation Procedures346
- Introduction346
- INT-PIP3 External Noise on AC Voltage Lines346
- INT-PIP5 External Noise on Twinaxial Cables347
- INT-PIP7 Electromagnetic Interference (EMI)348
- INT-PIP8 Grounding348
- INT-PIP9 Utility Power and Battery Power Units350
- INT-PIP14 Station Protectors353
- INT-PIP16 Licensed Internal Code353
- INT-PIP18 Ptfs Not Installed353
- INT-PIP20 Performance Problems353
- INT-PIP24 Service Processor Data Collection354
- Licensed Internal Code (LIC) Problem Isolation Procedures355
- Overview355
- Lic-Pip1356
- Lic-Pip3358
- Lic-Pip4359
- Lic-Pip7359
- Lic-Pip8363
- Lic-Pip 11364
- Lic-Pip 12377
- Lic-Pip13382
- Logical Partition (LPAR) Problem Isolation Procedures390
- Lpar-Pip01390
- Operations Console Problem Isolation Procedures394
- Overview394
- Operations Console-PIP1395
- Operations Console-PIP2397
- Operations Console-PIP3399
- Power Pips401
- Overview401
- Power PIP3401
- Power PIP6403
- Power PIP7406
- Power PIP8408
- Power PIP11410
- Storage Device I/O Processor (SDIOP) Problem Isolation Procedures414
  - Overview414
  - Sdiop-Pip1415
  - Sdiop-Pip13418
  - Sdiop-Pip16421
  - Sdiop-Pip17424
  - Sdiop-Pip18427
  - Sdiop-Pip19429
  - Sdiop-Pip20431
  - Sdiop-Pip21434
  - Sdiop-Pip22435
  - Sdiop-Pip23436
  - Sdiop-Pip25439
  - Sdiop-Pip26441
  - Sdiop-Pip27443
  - Sdiop-Pip28445
  - Sdiop-Pip29446
  - Sdiop-Pip30447
  - Sdiop-Pip31449
  - Sdiop-Pip32450
  - Service Processor Problem Isolation Procedures451
  - Storage Device I/O Card FRU Locations451
  - Overview451
  - Sp-Pip42452
  - Sp-Pip43453
  - SPCN Pips457
  - Overview457
  - Spcn Pip 10458
  - Spcn Pip 20458
  - Tape Unit Problem Isolation Procedures459
  - Spcn Pip 21459
  - Overview459
  - Tu-Pip1460
  - Tu-Pip2462
  - Tu-Pip3465
  - Tu-Pip4467
  - Tu-Pip6473
  - Tape Unit Self-Test Procedure475
  - Tape Device Ready Conditions477
  - Twinaxial Workstation I/O Processor Problem Isolation Procedures478
  - Twsc-Pip1479
  - Workstation Adapter Pips486
  - Overview486
  - Ws-Pip1487
  - Workstation Adapter Console Problem Isolation Procedures490
  - Overview490
  - Wsac-Pip1491
- Failing Items493
- Symbolic Frus509
  - Acmodul509
  - Airmovr511
  - Altintf513
  - Altmanl515
  - Anybus516
  - Anyfc516
  - Anymem516
  - Anymemx517
  - Anyproc517
  - As4Ntdd518
  - Backpln518
  - Batchgr519
  - Batry519
  - Bkspcn520
  - Bstwrpl520
  - Bus1521
  - Buspwr523
  - Cachbat525
  - Cache525
  - Cblall526
  - Ccin529
- Cdawkld535
- Cdtray535
- Cecpwr535
- Check536
- Clkcard536
- Clckcrd536
- Cmpres1537
- Crypbat537
- Ctlpncd537
- Ctlpnl538
- Cvtcard538
- Devbpln539
- Device539
- Devterm539
- DIMM 0540
- DIMM 1541
- DIMM 2542
- DIMM 3543
- Diskdrv543
- Diskimg544
- Disktry544
- Dmreg544
- Dpac548
- Drvswch549
- Dskdrv549
- Dsktry549
- Dskunit549
- Eacode549
- Extremd549
- Extscsi549
- Fccable551
- Fccode551
- Fcdev551
- Fcgate551
- Fcintf551
- Fcioa551
- Fcport552
- Hslctlr553
- Idpart553
- Intrlck558
- Ioacnfg558
- Iop558
- Iopwr558
- Iplintf558
- I2Cbus560
- Lbsadp1564
- Lbsadp2564
- Lbsadp3564
- Lbsadp4564
- Lbsadp5564
- Lbusadp565
- Loc_Sys565
- Lparcfg565
- Lparsup565
- Lsmedia566
- Mabrcfg566
- Ma_Brdg568
- Masbus570
- Media571
- Memory572
- Mstore572
- Mumiocd573
- Netserv574
- Nextlvl574
- Nofrus574
- Nomsuse574
- Nscable574
- Ntdevdr574
- Ntlandd574
- Ntopsys574
- Ntuser575
- Ntvscsi575
- Opt_Cln575
- Optlcbl575
- Optldrv575
- Opuser575
- Pcibus576
- Pgdpart576
- Piocard578
- Plus580
- Ppcimin580
- Ppcitwr581
- Pri_Pci581
- Proc582
- Proc0583
- Proc1583
- Proc2584
- Proc3584
- Pwroc585
- Pwrreg587
- Pwrsply590
- Qsysopr595
- Refer595
- Rem_Sys596
- Rioport596
- Rmdev596
- Siadpcd596
- Si_Card597
- Sicntrl598
- Siioadp599
- Si_Phb601
- Sirgcbl602
- Sirgcfg604
- Sirstat605
- Sloterr609
- Snsdata611
- Spcncrd611
- Spnlcrd611
- Storioa612
- Svcdocs612
- Svcproc612
- Sysbkpl612
- Sysunit613
- Tapcln614
- Tapcnfg614
- Tod614
- Twrbkpl615
- Twrcard615
- Twrplnr616
- Uc235617
- Uc236617
- Ug3As618
  - Uj0E7618
  - Uj6P3618
  - Uja34618
  - Uje34619
  - Uje35619
  - Uje40619
  - Ulnz3619
  - Ulnz4620
  - Unp20620
  - Uplf1620
  - Upsunit620
  - User621
  - Ux201621
  - Ux202621
  - Uy1Z1621
  - Uy1Z2622
  - Uy1Z3622
  - Uy1Z4622
  - Uy1Z5622
  - Vpdconc623
  - Vpdpart623
Part 2. FRU Replacement629
Chapter 4. Removal and Installation Procedures631
- FC 5074, FC 5079, FC 9079 (with Single Line Cord) - AC Charger - A01632
  - FC 5074, FC 5079, FC 9079 (with Dual Line Cord) - AC Charger - A01632
- FC 5074/5079, FC 9074, FC 9079 - AMD - B01 and B02633
- FC 5074, FC 5079, FC 9079 - Batteries - T01, T02, T03, and T04633
- FC 5074, FC 5079 - Cards - Concurrent634
- FC 5074, FC 5079 - Cards - Dedicated636
- FC 5074, FC 5079, FC 9079 - Covers637
- FC 5074, FC 5079, FC 9079 - Device Board - DB1 and DB2639
- FC 5074, FC 5079, FC 9079 - Device Board - DB3640
- FC 5074, FC 5079 - Disk Unit - Concurrent641
- FC 5074, FC 5079 - Disk Unit - Dedicated643
- FC 5074, FC 5079 - Control Panel - NB1644
- FC 5074, FC 5079, FC 9079 - Power Distribution Board - PB1645
  - FC 9074, FC 9079, FC 5074/5079 - Power Supply - P01, P02, and P03646
  - FC 5074, FC 5079, FC 9079 - Removable Media - D41 and D42647
    - Laser Safety Information647
  - FC 5074/5079, FC 9079 - Tower Card - CB1649
  - Fc 5075 - Amd - B01, B02652
  - FC 5075 - Cards - Concurrent652
  - FC 5075 - Cards - Dedicated654
  - FC 5075 - Covers655
  - FC 5075 - Device Board - DB1655
  - FC 5075 - SPCN Card - SB1656
  - FC 5075 - Disk Unit - Concurrent656
  - FC 5075 - Disk Unit - Dedicated658
  - FC 5075 - Control Panel - NB1659
- FC 5075 - Power Distribution Board - PB1660
- FC 5075 - Power Supply - P01 and P02660
- FC 5075 - Tower Card - CB1661
- FC 5078/0578 - Amds - B01 and B02661
- FC 5078/0578 - AMD Controller Card - BB1661
- FC 5078/0578 - Cards - Concurrent662
- FC 5078/0578 - Cards - Dedicated663
- FC 5078/0578 - Covers664
- FC 5078/0578 - Expansion Unit Control Panel - NB1665
- FC 5078/0578 - Power Distribution Backplane - PB1665
- FC 5078/0578 - Power Supplies - P01 and P02666
- HSL Cables - Concurrent667
- Models 830/SB2 with FC 9074 (with Single Line Cord) - AC Input/Charger (A01)667
- Model 830 FC 9074, Model 840 FC 9079/8079 (with Dual Line Cords) - AC Module (A01, A02)668
- Models 830/SB2 with FC 9074 - AMD (BP1 and BP2)668
- Models 830/SB2 with FC 9074 - Battery (T01 through T04)669
- Models 830/SB2 with FC 9074 - Cards - Concurrent669
- Models 830/SB2 with FC 9074 - Cards - Dedicated672
- Models 830/SB2 with FC 9074 - Covers677
- Models 830/SB2 - Device Boards (DB1 and DB2)678
- Models 830/SB2 - Device Board (DB3)679
- Models 830/SB2 with FC 9074 - System Unit Control Panel (NB1)681
- Models 830/SB2 with FC 9074 - Power Distribution Backplane (PB1)683
- Models 830/SB2 with FC 9074 - Power Supply (PP1 and PP2)684
- Models 830/SB2 with FC 9074 - Removable Media (D41 & D42)685
  - Laser Safety Information685
- Models 830/SB2 with FC 9074 - System Unit Backplane (MB1)687
- Models 830/SB2 with FC 9074 - Time of Day (TOD) Battery688
- Models 830/SB2 with FC 9074 - Tower Card (CB1)689
- Models 840/SB3 Processor Tower (with Non-Dual Line Cords) - AC Box (A01)690
- Models 840/SB3 Processor Tower (with Dual Line Cords) - AC Box Concurrent Maintenance Procedure (A01, A03)690
- Models 840/SB3 Processor Tower (with Dual Line Cords) - Concurrent Maintenance Adapter Card (A02)691
- Models 840/SB3 Processor Tower - AMD (B01, B02, B03, and B04)691
- Models 840/SB3 System Unit - Battery Pack (T01)692
- Models 840/SB3, FC 8079 (Lower Half), FC 9079 Cards - Concurrent692
- Models 840/SB3, FC 8079 (Lower Half), FC 9079 Cards - Dedicated695
  - Cards - Special Procedures for FC 2689, 2748, 2763, 2778, 2890, and 4758697
  - Type 2689 - Integrated Xseries Adapter (IXA)697
  - Type 2748, 2763, 2778 - Cache Battery Pack698
  - Type 2748, 2763, 2778 - Cache Directory Card700
  - Type 2890 - Integrated Xseries Server (IXS)700
  - Type 4758 - Battery Replacement Procedure701
  - Type 4758 - Disablement Procedure703
- Models 840/SB3 System Unit - Charger (G01)704
- Models 840/SB3 - Covers704
- Model 840/SB3 Processor Tower, FC 8079 (Lower Half), and FC 9079 - Control Panels (NB1)704
- Models 840/SB3 System Unit - Power Subframe Assembly (PB1)707
- Models 840/SB3 Processor Tower - Power Supply (PS) (P01 through P06)708
- Models 840/SB3 System Unit - SPCN Card (R21)709
- Models 840/SB3 - System Unit Backplane (MB1) and Regulator Board (RB1)709
- Models 840/SB3 - Time of Day (TOD) Battery711
- Disk Unit - Dedicated and Concurrent712
- Disk Unit, Models 830/SB2 and 840/SB3 - Dedicated and Concurrent712
- Tape Cartridge - Manual Removal715
  - 1/4 Inch Tape Cartridge (Type 6335)716
- Optical Media - Manual Removal718
  - CD-ROM and DVD718
Chapter 5. Locations, Addresses, and Part Listings719
- Locations and Addresses719
  - Start here for Locations Information719
  - Locations - Models 830, SB2 System Unit with FC 9074 Base I/O Tower723
  - Locations - Models 840, SB3 System Unit with Processor Tower and FC 9079 Base I/O Tower733
  - Processor Tower and FC 9079 Base I/O Tower733
  - Locations - FC 8079 I/O Tower749
  - Locations - FC 5074 I/O Tower750
  - Locations - FC 5075 I/O Tower754
  - Locations - FC 5078, 0578 PCI Expansion Unit757
  - Locations - FC 5079 I/O Tower761
  - Locations - Integrated Xseries Adapter Card (IXA), Formerly the Adapter for Netfinity Server762
  - Locations - Power Distribution Unit (PDU)764
  - Addresses - Models 830, SB2 System Unit with764
  - FC 9074 Base I/O Tower764
  - Addresses - Models 840, SB3 Processor Tower772
  - And FC 9079 Base I/O Tower772
  - Addresses - Models 840, SB3 Processor Tower and FC 9079 Base I/O Tower772
  - Addresses - FC 5074 I/O Tower780
  - Addresses - FC 5075 I/O Tower789
  - Addresses - FC 5078/0578 PCI Expansion Unit790
  - Addresses - FC 5079 I/O Tower792
  - Addresses - for External Xseries Server, Iseries Adapter - Machine Type 1519792
  - Addresses - for External Xseries Server, Iseries Adapter - Machine Type792
  - I/O Adapters793
  - Power and Signal Cables793
  - Integrated Xseries Server (IXS)793
  - Model 830 and Model SB2 with FC 9074794
  - Model 830 and Model SB2 with FC 9074 - Dual Line Cord797
  - Model 840 and Model SB3800
  - FC 5074 and FC 5079 I/O Tower809
  - FC 5075 I/O Tower813
  - FC 5078, 0578 I/O Tower815
- Part Assemblies816
- Assembly 1: Models 830 and SB2 with FC 9074 - Cover Assembly818
- Assembly 2: Models 830 and SB2 with FC 9074 - Final Assembly, Front820
  - Assembly 3: Models 830 and SB2 with FC 9074 - Final Assembly, Rear828
  - Assembly 4: Models 830 and SB2 with FC 9074 - Control Panel Assembly838
- Assembly 5: Models 840 and SB3 Processor Tower - Cover Assembly840
- Assembly 6: Models 840 and SB3 Processor Tower-Final Assembly, Front842
- Assembly 7: Models 840 and SB3 Processor Tower - Final Assembly, Rear846
- Assembly 8: Models 840 and SB3 - Control Panel, Processor Tower852
- Assembly 9: FC 9079 Tower (Models 840 and SB3) - Cover Assembly854
- Assembly 10: FC 9079 Tower (Models 840 and SB3) - Final Assembly856
- Assembly 11: Cover Assembly - FC 5074866
- Assembly 12: Final Assembly - FC 5074868
- Assembly 13: Cover Assembly - FC 5075878
- Assembly 14: Final Assembly - FC 5075880
- Assembly 15: Cover Assembly - FC 5078884
- Assembly 16: Final Assembly - FC 5078/0578886
- Assembly 17: Cover and Hardware Assembly for890
  - Assembly 17: Cover and Hardware Assembly for - FC 5079, FC 8079, FC 0550, FC 0551, 0578890
  - Assembly 18: Power Distribution Unit (PDU) Assembly for - FC 5079, FC 8079, FC 0550, FC892
  - Cables and Miscellaneous893
  - External Cables893
- Assembly 19: External Cables894
  - Internal Cables896
- Miscellaneous896
- Assembly 20: Miscellaneous898
- Type, Model, and Part Number List899
  - Model 830/SB2 - Processor Feature Codes and Ccins904
- Power Cord Part Numbers and Receptacle Descriptions905
Chapter 6. Data Recovery Procedures and General System Information907
- Recovery Procedures907
- Verifying the Repair934
  - Verify Dedicated Repair934
  - Verify Concurrent Repair935
- Powering on and Powering off the System and Logical Partitions936
- Expansion Tower and SPCN Controlled Expansion Unit Power Procedure940
- SRC Address Formats950
  - Hardware SRC Formats954
- Important Cryptographic I/O Processor Information956
- Determining if the System Has Logical Partitions957
- Determining if the System Has Guest Partitions957
- Determining the Release Level of a Guest Partition957
- Determining the Hosting Partition of a Guest Partition958
- Determining the Load Source Disk and Alternate IPL Device958
- Reclaim IOP Cache Storage961
Part 3. Appendixes963
Appendix A. Problem Summary Form965
Appendix B. Preventive Maintenance (PM)967
Appendix C. Working with Electrostatic Discharge-Sensitive Parts969
Appendix D. System Safety Inspection971
- Introduction971
- Covers - All Models971
- AC Power Cord(S) - All Models971
- AC Safety Grounds972
- Safety Labels972
- Power off and on (System Unit) - All Models972
- Internal Mechanical Inspection972
Appendix E. Service Log975
Appendix F. HSL Loop Configuration and Status Form977
Appendix G. HSL Link Status Diagnosis Form981
Appendix H. Installed Features in a PCI Bridge Set Form983
Appendix I. HSL Cable Location Form985
Part Number Index987

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