IBM i 830

5. Use the “Licensed Internal Code log” service function under DST/SST to copy
the LIC log entries to removable media for the day that the problem occurred.
6. Copy the system configuration list (see “Hardware Service Manager, Printing
the System Configuration List” in the iSeries Service Functions information).
7. Provide the dumps to IBM Service Support.
8. Check the Logical Hardware Resource STATUS field using Hardware Service
Manager. If the status is not Operational then IPL the IOP using the I/O Debug
option (Ignore resources with a status of not connected).
To IPL a failed IOP, the following command can be used: VRYCFG CFGOBJ(XXXX)
CFGTYPE(*CTL) STATUS(*RESET) or use DST/SST Hardware Service Manager.
If the IPL does not work:
v Check the Service Action Log for new SRC entries (see “Using the Service
Action Log” on page 9). Use the new SRC and go to “Chapter 2. Unit
Reference Codes” on page 59.
v If there are no new SRCs in the Service Action Log, go to “BUS-PIP1” on
page 285.
This ends the procedure.
9. Has the system stopped but the DST console is still active (Did the SRC come
from the Main Storage Dump manager screen on the DST console)?
Yes No
↓ Go to step 15 of this procedure.
10. Complete a Problem Summary Form using the information in words 1–9from
the control panel, or from the DST Main Storage Dump screen (see “Error
Recovery for Dumps, Reporting the Error” in the iSeries Service Functions
information).
11. The system has already taken a partial main storage dump for this SRC and
automatically re-IPLed to DST (see “Automatic Main Storage Dump” in the
iSeries Service Functions information).
12. Copy the main storage dump to tape (see “Copying a Main Storage Dump” in
the iSeries Service Functions information).
13. When the dump is completed, the system will re-IPL automatically. Sign on to
DST or SST. Obtain the data in steps 3, 4, 5, and 6 of this procedure.
14. Provide the dumps to IBM Service Support.
This ends the procedure.
15. Has the system stopped with an SRC at the control panel?
Yes No
↓ Go to step 1 of this procedure.
16. Complete a Problem Summary Form using the information in words 1–9from
the control panel, or from the DST Main storage dump screen (see “Error
Recovery for Dumps, Reporting the Error” in the iSeries Service Functions
information).
17. IPL to DST and start the Main storage dump manager service function.
18. Copy the main storage dump to tape (see “Copying a Main Storage Dump” in
the iSeries Service Functions information).
19. Obtain the data in steps 3, 4, 5, and 6 of this procedure.
20. Re-IPL the system.
21. Has the system stopped with an SRC at the control panel?
LIC PIPs
Chapter 3. Problem Isolation Procedures (PIPs), Failing Items, and Symbolic FRU Isolation 343