The system detected a problem while communicating with a specific I/O processor.
The problem could be caused by Licensed Internal Code, the I/O processor card,
or by bus hardware.
Read the “Overview” on page 341 before continuing with this procedure.
1. Did a previous procedure have you power off the system then perform an IPL
in Manual mode, and is the system in Manual mode now?
No Yes
↓ Go to step 3 of this procedure.
2. Perform the following:
a. Power off the system (see “Powering On and Powering Off the System and
Logical Partitions” on page 922).
b. Select Manual mode on the control panel (see ″Selecting IPL Type, Mode,
and Speed″ in iSeries Service Functions.).
c. Power on the system.
3. Does the SRC that sent you to this procedure appear on the control panel?
No Yes
↓ Use the information in the SRC to determine the card direct select
address. If the SRC is B6006910, you can use the last 8 characters of
the top 16 character line of function 13 (word 7) to find the card direct
select address in BBBBCcbb format.
BBBB Bus number
Cc Card direct select address
bb board address
Go to step 14 of this procedure.
4. Does the console display indicate a problem with missing disks?
Yes No
↓ Go to step 7 of this procedure.
5. Perform the following:
a. Go to the DST main menu.
b. On the DST sign-on display, enter the DST full authority user ID and
password (see “Accessing Dedicated Service Tools” in the iSeries Service
Functions information).
c. Select the Start a service tool option.
d. Select the Hardware service manager option.
e. Check for the SRC in the service action log (see “Using the Service Action
Log” on page 9.
f. Did you find the same SRC that sent you to this procedure?
No Yes
↓ Note the date and time for that SRC. Go to the Product Activity
Log and search all logs to find the same SRC.
When you have found the SRC, go to step 12 of this procedure.
6. Perform the following:
a. Return to the DST main menu.
b. Perform an IPL and return to the Display Missing Disk Units display.
LIC PIPs
346
iSeries Model 830, 840, SB2, and SB3 Problem Analysis, Repair and Parts V5R1
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