12 - 16 WiNG 5.6 Access Point System Reference Guide
12.1.5.2 Copy Crash Info
Troubleshooting the Device
Crash files are generated when the device encounters a critical error that impairs the performance of the device. When a critical
error arises, information about the state of the device at that moment is written to a text file. This file is used by Motorola
Solutions Support Center to debug the issue and provide a solution to correct the error condition.
Use the Copy Crash Info screen to copy the crash files to a remote device using ftp or tftp.
To use the Copy Crash Info screen:
1. Select a target device from the left-hand side of the UI.
Figure 12-20 Device Browser
2. Select the down arrow next to the device to view a set of operations that can be performed on the selected device.
Figure 12-21 Device Browser - Options for a device
3. Select Troubleshooting to expand its sub-menu.
Figure 12-22 Device Browser - Options for a device - Troubleshooting sub-menu
4. Select Copy Crash Info to display the Copy Crash Info window.
To Next Page
Loading...
