12 - 18 WiNG 5.6 Access Point System Reference Guide
12.1.5.3 Copy Tech Support Dump
Troubleshooting the Device
To troubleshoot some issues, Motorola Solutions might require that some files be supplied to it. These files are compressed as
a .tar.gz file. This file must be sent to Motorola Solutions on request.
To retrieve the Tech Support Dump files, do the following:
1. Select a target device from the left-hand side of the UI.
Figure 12-24 Device Browser
2. Select the down arrow next to the device to view a set of operations that can be performed on the selected device.
Figure 12-25 Device Browser - Options for a device
3. Select Troubleshooting to expand its sub-menu.
Figure 12-26 Device Browser - Options for a device - Troubleshooting sub-menu
4. Select Copy Tech Support Dump to display the Copy Tech Support Dump window.
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