C - 32 Call Forward - All Call
Issue 6 Electra Elite
Setting, canceling or Call Forwarding is allowed only when logged
out of ACD.
General:
When a station with Call Forward assigned receives a second call,
and Call Forward is set to a busy station, the second incoming call
does not follow the forwarding assignment until the forwarding station
becomes idle.
A line key defined as Call Forward - All Call set/cancel lights when
Call Forward - All Call is set. The Feature key LED flashes when Call
Forward - All Call is set.
All internal and transferred calls to the station follow the Call
Forward - All Call setting.
Tie/DID and DIT/ANA line calls follow Call Forward - All Call setting.
A station can be the destination of any number of Call Forward - All
Call settings.
When the station user sets this feature, the associated red LED
winks on any DSS/BLF key assigned for that station.
The destination station is the only station that can call a station with
Call Forward - All Call set.
Call Forward - All Call has higher priority than any combination of Call
Forward - Busy/No Answer.
Secondary Incoming Extensions cannot be set for Call Forward - All
Call.
When Call Forward - All Call is set, an indication is not displayed in
the LCD of the display Multiline Terminal where Call Forward - All Call
was set.
When a station is logged in an as ACD agent and Call Forward-Busy/
No Answer is set, any non-ACD call transferred or ringing to that
station follows the Call Forward setting. System software S5000 or
higher is required.
RELATED FEATURES
LIST
Feature
Number
Feature Name
C-8 Call Forward - Busy/No Answer
C-11 Call Forward – Off-Premise
C-12 Call Forward - Split
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