C - 40 Call Forward - Centrex
Issue 6 Electra Elite
Setting, canceling or Call Forwarding is allowed only when logged
out of ACD.
General:
Even when a user is logged on as an ACD agent, an individual call
that does not come through the Pilot Number is forwarded.
Call Forward - Centrex supports the following:
• Call Forward - All
• Call Forward - Busy
• Call Forward - No Answer
• Call Forward - Busy/No Answer
• Call Forward - All for CAR
• Call Forward - Busy/No Answer for CAR
Call Forward - Centrex calls transferred from another station are
forwarded when the transferred Trunk is assigned as Centrex in
Memory Block 3-91 (Trunk Type Selection).
When a Centrex Trunk is DIT to a station with Call Forward - Centrex
set with an incorrect registered number, the Centrex trunk recalls to
the same number until the caller hangs up.
The following incoming calls follow Call Forward - Centrex when the
incoming trunk is a Centrex trunk:
• DIT/ANA
• Station Transfer
• Automated Attendant Transfer
•DISA Calls
When Call Forward - Centrex is set and all trunks are changed from
PBX/CTX to CO, Call Forward is cleared from memory.
When a station is logged in an as ACD agent and Call Forward-Busy/
No Answer is set, any non-ACD call transferred or ringing to that
station follows the Call Forward setting. System software S5000 or
higher is required.
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