C - 48 Call Forward – Off-Premise
Issue 6 Electra Elite
When a station is logged in an as ACD agent and Call Forward-Busy/
No Answer is set, any non-ACD call transferred or ringing to that
station follows the Call Forward setting. System software S5000 or
higher is required.
When the station is set for Call Forward - All Call and an outgoing
outside line is unavailable, the calling party hears a busy tone.
When FT1/Tie/DID call is forwarded from an outside line to another
outside line, pad control is applied according to the System Data
assigned on Memory Block 3-31 (Trunk External Transmit Pad
Selection) and Memory Block 3-32 (Trunk External Receive Pad
Selection).
After a call is forwarded to an outside line, the call is disconnected
when the Tandem Transfer Automatic Disconnect Time expires.
An alert tone is provided to both the calling party and to the
destination outside party one minute before the Tandem Transfer
Automatic Disconnect Time runs out.
An outgoing call is charged to the internal calling party even when
the destination outside party does not answer or is busy when
printed using Station Message Detail Recording (SMDR).
The destination number is output through SMDR as the call record
for the station setting Call Forward – Off-Premise. When incoming
outside calls are received, 999 is printed on the report. When
incoming internal calls are received, the station number of the calling
party is printed on the report.
RELATED FEATURES
LIST
Feature
Number
Feature Name
A-23 Automatic Redial
C-7 Call Forward - All Call
C-8 Call Forward - Busy/No Answer
C-19 Code Restriction
S-1 Save and Repeat
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