4 Troubleshooting Troubleshooting Guide
78
Recorder
Status message “Printing on
device Remote 1... (Remote
2, Remote 3)” is issued but
no report is printed
Print queue on Philips Information
Center is full. Reasons for this may
be:
- Printer is not switched on
- Printer paper tray is empty
Switch on printer power
Fill printer paper tray
Printouts are not as
expected
Printer paper size is not correctly
configured
Printer resolution is not correctly
configured
Printer color support is configured
to “On” although the printer does
not support color
Printer not compatible
Configure the paper size
according to the inserted print
media
Configure the printer resolution
according to the printer
capabilities
Configure the printer color
support to “Off ”
Check specifications
Symptoms Cause of Failure Failure Isolation and Remedy
Symptom Possible Cause Corrective Action
System thinks that door is
open when it is not.
Defective door switch. Replace door switch. Exchange module.
System thinks that the
recorder is out of paper
when it is not.
Paper-out sensor dirty. Clean paper-out sensor.
Recorder not
communicating with
System.
Poor connection to the
front-end FMS.
Unplug the module. Plug it back in and
try it again in a few seconds. (Watch for
the LED to flash.)
Only one recorder module
may be used with each
monitor.
Remove one of the recorder modules.
System not configured
properly.
Check the configuration of the connected
monitor.
Too many modules
connected.
Check and remove the extra modules.
Recorder won't run. Recorder interface not
working correctly.
Unplug the module. Plug it back in and
try it again in a few seconds. (Watch for
the LED to flash.)
Poor print quality. Printhead dirty. Clean the Printhead as described in
“Cleaning the Recorder Module” on
page 2-24 of this manual.
Printhead failure.
Exchange the module.