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Error Message 1012 (Head Error)
When there is an error with the printer, the error message appears on the screen.
Check the cause and countermeasure, and then take appropriate action.
To clear the error:
Power off the printer, or change print head check conditions.
Head Check
To forcibly clear the head error and resume printing, slide until it reaches to the right end.
Cause and Countermeasure
Cause
The print head is defective.
Countermeasure
Replace the print head.
Replacing the Print Head
Contact your SATO technical support center if the error cannot be resolved.
Contact Information for When You Are in Trouble
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