Appendix B
B.1
Returning Materials
Should it become necessary to return the device and/or configurator to SMAR, simply contact our
office, informing the defective instrument serial number, and return it to our factory.
In order to speed up analysis and solution of the problem, the defective item should be returned with
a description of the failure observed, with as much details as possible. Other information concerning
the instrument operation, such as service and process conditions, is also helpful.
Instruments returned or to be revised outside the guarantee term should be accompanied by a
purchase order or a quote request.
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