Stonex R2 PLUS Total Station - User Manual 137
shipping for return. Dealers needs to follow STONEX® repair/service procedure (see
appendix 4) to achieve a better and prompt service result.
Return policy Dead On Arrival instruments
All returned products have to be shipped to STONEX® representative office.
The original Purchaser has a period of seven (7) days, starting from date (data) of
purchasing to signal the existence of a defect in the instrument for a full refund (less
shipping and handling), provided the merchandise is in new, resalable condition and
returned in the original, undamaged packaging. Customer has to pay for both the
return and the original freight fees, regardless of the original freight paid by the
Company. All warranty books, instruction manuals, parts and accessories must be
included as well as the original box in which the item was shipped. We recommend to
place the original carton inside another box, to avoid any additional damage to the
carton itself. In some cases, returns of special items will require a re-stock fee .
Acceptance of returned merchandise is final only after inspection by STONEX®.
Above terms and (policy shall apply as for hardware.) Dealers needs to follow STONEX®
repair/service procedure (see appendix 4) to achieve a better and prompt service result.
Firmware/Software warranty.
Stonex doesn’t warrant that operation of Firmware/Software on any instruments will be
uninterrupted or error-free, or that functions contained in Firmware/Software will
operate to meet your requirements.
Stonex will forward the Software/Firmware Fix to the dealer or customer.
Firmware/software Fix means an error correction or other update created to fix a
previous firmware version that substantially doesn’t conform to the instruments
specification.
Over Warranty repair(s) policy.
Customer shall pay the standard repair fees for any service (whether part replacement
or repairs) and performed by STONEX® under request and explicit authorization of the
customer itself. In this case the customer is charged for return shipment’s fees as well.
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