Stonex R2 PLUS Total Station - User Manual 139
Two (2) years on STONEX® Product:
Total Station R2 Plus (all variants) excluding battery and power supply accessories (6
months).
Repair/Service procedure for dealers.
(1) S/N of the instrument and a detailed description of the defect (sometimes pictures
or video) will be required to indicate the cause and problem.
(2) If dealer wants to repair an instrument under warranty period on their site:
1) If dealers (don’t) have the part in stock they have to send an official order to
STONEX® and pay for it and then so STONEX® will send the new part to them so they
can repair the instrument.
2) When the repair is over dealer has to fill the “Spare Part Refund” module and send it
to the dedicated mail address.
3) wait for STONEX®’s authorization SPR no;
4) when dealer receives the SPR authorization number they can send back to STONEX®
appointed office the broken part with attached the SPR module;
5) when STONEX® receive the broken part STONEX® shall verify it and if everything
is ok the cost of the part shall be refund ( refund will be done only after check of the
failure part and final approval of STONEX®).
(3) If the instrument needs to be sent back to STONEX® for repair/replacement,
dealers/customers has to send to STONEX® a “Returned Merchandise Authorization
(RMA)” before they send back the fault instrument. STONEX® shall, at its sole discretion,
decide on the place of performance for work under warranty.
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