Diagnostics and Troubleshooting
232
STATUS light steady yellow
Caution • The printhead may be hot enough to cause
severe burns. Allow the printhead to cool.
The printhead is over
temperature.
Allow the printer to cool.
Printing automatically
resumes when the printhead
elements cool to an
acceptable operating
temperature.
If this error persists, consider
changing where the printer is
located or using a slower
print speed.
STATUS light steady yellow
The printer shows one of these
messages or cycles between them.
Caution • An improperly connected printhead data or
power cable can cause these error messages. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead data cable is
not properly connected.
Call a service technician to
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
STATUS light flashing yellow
Caution • An improperly connected printhead data or
power cable can cause this error message. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead temperature is
approaching its lower
operating limit.
Continue printing while the
printhead reaches the correct
operating temperature. If the
error remains, the
environment may be too cold
for proper printing. Relocate
the printer to a warmer area.
The printhead data cable is
not properly connected.
Call a service technician to
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
Display/
Indicator Lights
Possible Causes Recommended
Solutions
PRINT HEAD OVERTEMP
PRINTING HALTED
THERMISTOR
REPLACE PRINTHEAD
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