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4.4 Troubleshooting for Software Problems
End users can solve problems related to software, for instance, printing is not possible from a
computer although test print or Printer Setting print can be performed from the machine, as
long as they follow the User Check items. If the problem still cannot be solved, implement
each procedure according to the step numbers in the tables below.
4.4.1 Cannot receive data
*
Check the Product ID on a Macintosh according to the following procedure:
(1) Select "About This Mac" from the "Apple" menu.
(2) Press the "More Info..." button in the "About This Mac" dialog box.
(3) Select "USB" at the bottom of "Hardware" in the "Content" on the left side of the
screen.
(4) Select "HL-XXXX" in the "USB Device Tree".
(5) Check the "Product ID" under "HL-XXXX".
Product ID (hexadecimal)
• HL-L6402DW : 0089h • HL-L5100DN series : 007Fh
• HL-L6400DW series : 0088h • HL-5590DN : 007Eh
• HL-L6300DW series : 0086h • HL-L5102DN : 007Dh
• HL-L6250DW series : 0085h • HL-5595DN : 007Ch
• HL-L6202DW : 0084h • HL-L5102DW : 007Bh
• HL-L6200DW series : 0083h • HL-L5100DW series : 007Ah
• HL-L5202DW : 0082h • HL-5585D : 0079h
• HL-L5200DW series : 0081h • HL-5580D : 0078h
• HL-L6250DN series : 0080h • HL-L5000D series : 0077h
<User Check>
- Check that the USB cable or LAN cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the online User's Guide.
- Check the driver settings.
- Reset the machine to the default settings. (Refer to the online User's Guide.)
Step Cause Remedy
1
Machine connection For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
2 Main PCB failure Replace the main PCB ASSY.
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