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CP60 and CP60 Plus Service Manual 4-1

Chapter 4: Troubleshooting

This chapter provides information for troubleshooting problems with

the CP60 and CP60 Plus card printers.

General Notes___________________________________________________________________ 4-2

General Troubleshooting Procedures _____________________________________________ 4-2

Non-Clearing Repetitive Messages_____________________________________________________4-2

Troubleshooting Sensors _______________________________________________________________4-3

Troubleshooting Motors _______________________________________________________________4-4

Testing General DC Motors ________________________________________________________4-4

Testing the Ribbon and Pick Motors_________________________________________________4-5

Testing the Cam Motor ____________________________________________________________4-5

Testing the Printhead Fan__________________________________________________________4-6

Testing Transport and Duplex Motors________________________________________________4-6

Troubleshooting Other Devices ________________________________________________________4-6

Testing the Smart Card Solenoid____________________________________________________4-6

Testing the Duplex Clutch__________________________________________________________4-7

Diagnosing the Duplex Interface Board_____________________________________________4-8

Diagnosing the Ribbon RFID Antenna_______________________________________________4-8

Performance Problems___________________________________________________________ 4-9

Printer Initialization Errors_______________________________________________________________4-9

Card Jams at Card Input_____________________________________________________________4-10

Card Stalls at Output Stacker_________________________________________________________4-10

Card Jams in Printing Area ___________________________________________________________4-11

Ribbon Break Errors __________________________________________________________________4-12

Error Codes ____________________________________________________________________ 4-13

Error Code Prefixes___________________________________________________________________4-13

General Notes_______________________________________________________________________4-13

Driver API (AP)_______________________________________________________________________4-14

Printer Driver Errors (DR)_______________________________________________________________4-14

Input Errors (IS)_______________________________________________________________________4-17

Duplex Module Errors (DM) ___________________________________________________________4-17

System Errors (SY) ____________________________________________________________________4-18

Magnetic Stripe Errors (MS) ___________________________________________________________4-19

Print Errors (PR)_______________________________________________________________________4-24

Smart Card Errors (SC)________________________________________________________________4-26

DataCard CP60 User Manual

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