4-24 Troubleshooting
Print Errors (PR)
Error
Code
Symptom Comments
PR-
01703
The printhead cam is not in the
correct position to print.
ERR_PRN_HEAD_POSITION
• Check the printhead cam sensor.
• Inspect the cam gear for damage.
• Test the cam motor.
PR-
01705
The card is lost in the printer.
ERR_PRN_CARD_LOST
The card was not seen by a sensor when it was
expected.
• If the card is located under a sensor, begin
troubleshooting the sensor.
• Use Diagnostics to verify the function of the
transport.
PR-
01706
The card is stuck in the printer.
ERR_PRN_CARD_JAM
A sensor did not clear when expected.
• If the card is located under a sensor, the problem is
likely related to the transport system.
• If the card is not located under a sensor, make sure
the sensor is plugged in and operating.
PR-
01710
Factory settings read problem.
ERR_PRN_FACT_EEREAD
Check the main control board assembly. Possible
failed components are the printhead, the cable, and
the main control board.
PR-
01715
The cover was opened during
printing.
ERR_PRN_HEAD_OPEN
If the cover was not opened, check the sensor for a
loose connection.
PR-
01716
The cover is open.
ERR_PRN_HEAD_OPEN_WARNING
This will be reported if the sensor is disconnected. Use
Diagnostics to see if the sensor toggles when
blocked.
PR-
01717
Printing is suspended while the
printhead returns to operating
temperature.
ERR_PRN_HEAD_TEMP_WARN
• Check the printhead fan and its connections; it
may be defective.
• Check for blocked air flow.
• Check the printhead assembly.
PR-
01718
The printhead temperature is
too high.
ERR_PRN_HEAD_TEMPERATURE
• Check the printhead fan and its connections; it
may be defective.
• Check for blocked air flow.
• Check the printhead assembly.
PR-
01719
The printhead is not installed or
detected.
ERR_PRN_HEAD_TYPE
• Check cable connections.
• Replace the printhead.
PR-
01720
The print ribbon index mark was
not found.
ERR_PRN_NO_RIBBON_INDEX
• Check the ribbon index sensor for proper
operation.
PR-
01721
Operational settings read error.
ERR_PRN_OP_EEREAD
• Check the main control board assembly. Possible
failed components are the printhead, the cable,
and the main control board.
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