DataCard CP60 User Manual

4-24 Troubleshooting
Print Errors (PR)
Error
Code
Symptom Comments
PR-
01703
The printhead cam is not in the
correct position to print.
 ERR_PRN_HEAD_POSITION
• Check the printhead cam sensor.
• Inspect the cam gear for damage.
• Test the cam motor.
PR-
01705
The card is lost in the printer.
 ERR_PRN_CARD_LOST
The card was not seen by a sensor when it was
expected.
• If the card is located under a sensor, begin
troubleshooting the sensor.
• Use Diagnostics to verify the function of the
transport.
PR-
01706
The card is stuck in the printer.
 ERR_PRN_CARD_JAM
A sensor did not clear when expected.
• If the card is located under a sensor, the problem is
likely related to the transport system.
• If the card is not located under a sensor, make sure
the sensor is plugged in and operating.
PR-
01710
Factory settings read problem.
 ERR_PRN_FACT_EEREAD
Check the main control board assembly. Possible
failed components are the printhead, the cable, and
the main control board.
PR-
01715
The cover was opened during
printing.
 ERR_PRN_HEAD_OPEN
If the cover was not opened, check the sensor for a
loose connection.
PR-
01716
The cover is open.
 ERR_PRN_HEAD_OPEN_WARNING
This will be reported if the sensor is disconnected. Use
Diagnostics to see if the sensor toggles when
blocked.
PR-
01717
Printing is suspended while the
printhead returns to operating
temperature.
 ERR_PRN_HEAD_TEMP_WARN
• Check the printhead fan and its connections; it
may be defective.
• Check for blocked air flow.
• Check the printhead assembly.
PR-
01718
The printhead temperature is
too high.
 ERR_PRN_HEAD_TEMPERATURE
• Check the printhead fan and its connections; it
may be defective.
• Check for blocked air flow.
• Check the printhead assembly.
PR-
01719
The printhead is not installed or
detected.
 ERR_PRN_HEAD_TYPE
• Check cable connections.
• Replace the printhead.
PR-
01720
The print ribbon index mark was
not found.
 ERR_PRN_NO_RIBBON_INDEX
• Check the ribbon index sensor for proper
operation.
PR-
01721
Operational settings read error.
 ERR_PRN_OP_EEREAD
• Check the main control board assembly. Possible
failed components are the printhead, the cable,
and the main control board.

DataCard CP60 Specifications

General

Brand	DataCard
Model	CP60
Category	Printer
Language	English