CP60 and CP60 Plus Service Manual 4-25
Error
Code
Symptom Comments
PR-
01722
Operational settings write error.
ERR_PRN_OP_EEWRITE
• Check the main control board assembly. Possible
failed components are the printhead, the cable,
and the main control board.
PR-
01723
General printer fault.
ERR_PRN_PRINTER_FAULT
• Cycle the printer power and try printing again.
• Check the main control board.
• If this occurs while running a firmware update, run
the firmware update again.
PR-
01724
The print ribbon is broken.
ERR_PRN_RIBBON_BREAK
If the ribbon is not broken:
• Verify that the print ribbon is not misrouted and
that the cartridge is properly inserted.
• Check the operation of the ribbon motion sensor.
• Check the ribbon motor using the motor
Diagnostics.
If the ribbon breaks frequently:
• Check the following offsets using Diagnostics:
• Card registration
• Image clipping
• YMC, K, & T power
• Check the swingarm assembly; it may not be
secure or is defective.
PR-
01726
Out of print ribbon. Replace the
print ribbon with the same type
and click OK when ready.
ERR_PRN_RIBBON_OUT
If the ribbon is not empty:
• Check the ribbon index sensor for proper
operation.
• Verify that the ribbon ID tag was not swapped with
another ribbon.
PR-
01730
Unable to read the printhead
temperature. Power off the
printer and check the
printhead cable.
ERR_PRN_TPH_TEMP
• Check the printhead assembly. Possible failed
components are the printhead, the cartridge, the
cable, and the main control board.
• Connect cables to the TPH cartridge.
PR-
01737
The print ribbon is running low.
ERR_PRN_RIB_LOW
• Make sure the supplies ID was not transferred from
one ribbon spool to another.
PR
01738
The printer cannot identify the
ribbon installed. Install another
ribbon or click OK to print one-
color (K) cards.
ERR_PRN_RIBBON_TYPE
• Check antenna board.
• Check antenna cable.
• If the ribbon is a new type, the printer's firmware
may need to be updated to recognize it.
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