4-12 Troubleshooting
Ribbon Break Errors
Symptom Comments
Ribbon did not break, but the
error is reported.
• Clean the printhead. It may be preventing the ribbon from
advancing.
• Check the ribbon encoder wheel. Verify that it is
positioned in the sensor and is not damaged.
• Check the ribbon motion sensor cable to make sure it is
connected.
• Check the sensor to make sure it is functional and correctly
aligned.
• Check the ribbon motor and make sure it is functional.
• Check the ribbon motor gear and take-up spool gear for
damage or broken teeth.
• Check the ribbon cartridge clutch.
• Check that the ribbon is attached to the take-up ribbon
core.
• Check to see that the ribbon is not sticking to the card.
The ribbon frequently breaks. • Check the Card Registration Offset.
• Adjust the image trimming farther from the edge of the
card.
• Make sure an CP Series ribbon is installed.
• Make sure the printing intensity is not too dark. On an
edge-to-edge image when the leading edge of the image
uses 100% of a color (Y, M, or C), the ribbon may get
burned if the card is not fully under the printhead to absorb
the heat.
• Check for burrs on the edges of the cards.
• Make sure the cards being used are not already printed.
To Next Page
Loading...
Need help?
General
