DataCard CP60 - Page 74

4-16 Troubleshooting
Error
Code
Message text Comments
DR 00914 The printer driver was not started
successfully. Close all applications
and restart the PC.
• Restart Windows, and then open the printing
application.
• Reinstall the driver:
a. Uninstall the print driver from the PC.
b. Restart Windows.
c. Run the Cleanup Utility.
d. Reinstall the driver.
• Perform hard drive maintenance for Windows;
the PC may not be able to load all the
components of the printer driver.
DR 00917 The current card is part of a two-
sided job. Click Help for steps to
follow.
You have selected "Manual" for the Print on Both
Sides or Duplex Method setting for this card.
DR 00918 Time out when processing this card.
Click Help for steps to follow.
• The computer resources are being used by
other applications.
a. Close all applications you are not using. The
card creation application and the printer
driver are the only applications needed to
print cards.
b. Wait until the captured image is displayed
on the PC before printing the card to
prevent competition for PC resources.
• Interactive mode jobs, including smart card jobs
and read magnetic stripe jobs, are not
supported for networked printers. Do not send
interactive mode jobs to a network printer.
DR 00919 The current printer was disconnected
or powered off. Card jobs might be
lost or duplicate cards might be
printed.
• The printer was disconnected from the PC after
a card was sent.
• The card might or might not print. The card
status and completion information will not be
available. The card might or might not be
removed from the Print Manager list.
• The printer was powered off after the card was
printed but before the printer returned card
completion or card status data to the driver.
• Pause the printer before powering it off.
DR 00921 A printer has been identified. Please
wait while the driver reads the printer.
DR 00924 The driver does not support the
connected printer. Connect a
supported printer or install the driver
for this printer.