Digi TransPort LR54 - Page 280

Diagnostics and troubleshooting Troubleshooting
Digi TransPort WR Routers User Guide
280
4. Enter the show cellular command to confirm that the device acknowledges the SIM card:
digi.router> show cellular 1
The cellular status and statistics should be displayed. Look for the SIM status and whether the
ICCID can be read:
Cellular Status and Statistics
------------------------------
Oper status : Up
SIM status : Using SIM1 (Ready)
...
ICCID : 89014104278007194782
If the ICCID does not appear in the cellular status and statistics, repeat this procedure with a
different SIM card. If the ICCIDstill does not display, request an RMA with the reason SIM SLOT
1 (or 1-1) DETECTION FAIL.
Test cellular connectivity with SIM 1
Note Make sure that both antennas are connected and the router is located in an area with good
signal strength.
1. With the router powered off, insert a SIM card into the SIM 1 (LR models) or 1-1 (WR models)
slot of the TransPort device.
2. Open the command line interface. See Access the command line interface.
3. Configure an APN for SIM 1. Issue the following commands:
digi.router> cellular 1 sim1-apn my_apn
4. If the APN requires a username and password, add the following:
digi.router> cellular 1 sim1-password my_apn_password
digi.router> cellular 1 sim1-username my_apn_username
5. Enter the show cellular command and locate the IP address:
digi.router> show cellular 1
Cellular Status and Statistics
------------------------------
…
IP address : 10.123.456.90
Mask : 255.255.255.248
Gateway : 255.255.255.0
DNS servers : 192.168.1.1, 192.168.1.2
If a valid IP address is not found, issue the show tech-support command from the device and
email the command output to Digi Technical Support for assistance. To extract the show tech-
support output from the device, see the following application note:
http://ftp1.digi.com/support/documentation/TLR_QN04_show_tech_support.PDF