Digi TransPort LR54 - Page 281

Diagnostics and troubleshooting Troubleshooting
Digi TransPort WR Routers User Guide
281
Test SIM slot 2
1. With the router powered off, insert a SIM card into the SIM 2 (LR models) or 1-2 (WR models)
slot of the TransPort device.
2. Power on the TransPort device.
3. Access the TransPort command line interface. See Access the command line interface.
4. Enter the show cellular command to confirm that the device acknowledges that the SIMcard is
installed in SIMslot 2:
digi.router> show cellular 1
The cellular status and statistics table appears. Locate the SIM status and determine if the
ICCID can be read.
Cellular Status and Statistics
------------------------------
…
SIM status : Using SIM2
ICCID : 89333603603003003000
If the ICCID does not appear, try with a different SIM card. If the ICCIDstill does not appear,
contact Digi Technical Support, with the following subject line and problem description: SIM
slot 2 detection fail.
Test cellular connectivity with SIM 2
1. Make sure that both antennas are connected and the router is located in an area with good
signal strength.
2. With the router powered off, insert a SIM card into the SIM 2 (LR models) or 1-2 (WR models)
slot of the TransPort device.
3. Open the command line interface. See Access the command line interface.
4. Configure an APN for SIM 2. Issue the following commands:
digi.router> cellular 1 sim2-apn my_apn
If the APN requires a username and password, add the following:
digi.router> cellular 1 sim2-password my_apn_password
digi.router> cellular 1 sim2-username my_apn_username
5. Enter the show cellular command and locate the IP address:
digi.router> show cellular 1
Cellular Status and Statistics
------------------------------
…
IP address : 10.123.456.90
Mask : 255.255.255.248
Gateway : 255.255.255.0
DNS servers : 192.168.1.1, 192.168.1.2
If a valid IP address is not found, issue the show tech-support command from the device and
email the command output to Digi Technical Support for assistance.