Introduction 3
1. Go to ETC’s community website (community.etcconnect.com).
2. You may register for the forum by clicking the “join” link in the upper right corner of the
page.
3. Follow the registration instructions provided by the community page.
Help from ETC Technical Services
If you are having difficulties, and your problem is not addressed by this document, try the ETC
support website at support.etcconnect.com or the main ETC website at etcconnect.com. If none
of these resources are sufficient, contact ETC Technical Services directly at one of the offices
identified below. Emergency service is available from all ETC offices outside of normal business
hours.
When calling for help, take these steps first:
Prepare a detailed description of the problem
Go near the equipment for troubleshooting
Find your notification number if you have called in previously
Americas United Kingdom
Electronic Theatre Controls Inc. Electronic Theatre Controls Ltd.
Technical Services Department Technical Services Department
3031 Pleasant View Road 26-28 Victoria Industrial Estate
Middleton, WI 53562 Victoria Road,
800-775-4382 (USA, toll-free) London W3 6UU England
+1-608 831-4116 +44 (0)20 8896 1000
service@etcconnect.com techservltd@etcconnect.com
Asia Germany
Electronic Theatre Controls Asia, Ltd. Electronic Theatre Controls GmbH
Technical Services Department Technical Services Department
Room 1801, 18/F Ohmstrasse 3
Tower 1, Phase 1 Enterprise Square 83607 Holzkirchen, Germany
9 Sheung Yuet Road +49 (80 24) 47 00-0
Kowloon Bay, Kowloon, Hong Kong techserv-hoki@etcconnect.com
+852 2799 1220
techservasia@etcasia.com
France
ETC France
62-64 rue Danielle
Casanova
Saint-Denis Cedex,
F93200
+33 1 4243 3535
techservltd@etcconnect.com
Other Reference Materials
On Screen Prompts
Element provides on screen prompts located above the command line to aid with programming.
These context-sensitive prompts will give instructions and options based on the current display
and key hits. To disable the on screen prompts, see
Display Help Prompts (on page145)
.
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