13. If you cannot find or correct the problem, speak to your cutting machine supplier or regional
Hypertherm Technical Service team.
Troubleshooting procedures for diagnostic codes
CAN communication troubleshooting for gas connect consoles
Diagnostic codes 500, 507, 508, 510, 602
Do these steps if you get a diagnostic code that is related to CAN communication issues with a Core,
CorePlus, VWI, or OptiMix gas connect console.
Multiple CAN diagnostic codes at the same time can identify a problem with the CAN cable. If there is only
one code, the problem is more likely to be caused by what the code says and not by the CAN cable.
Symptoms
Code Symptoms XPR models XPR action Code cancels with...
500 The gas connect console (Core, CorePlus, VWI,
or OptiMix) cannot receive communications (at
least once-per-second) from the main control PCB
through the CAN.
All models Shut down Remote on-off
507 There is a problem with the CAN when power is
supplied to the cutting system.
All models None Remote on-off
508 The load on the CAN bus is more than capacity for
10 milliseconds or more.
All models None Remote on-off
510 The main control PCB cannot receive communica-
tions (at least once-per-second) from the gas con-
nect console (Core, CorePlus, VWI, or OptiMix)
through the CAN.
All models Ramp down Remote on-off
602 For a minimum of 30 seconds after power is sup-
plied to the cutting system, the gas connect console
(Core, CorePlus, VWI, or, OptiMix) does not identify
itself to the main control PCB.
All models Shut down Remote on-off
Corrective action
1. Remove the power from the cutting system.
Diagnostics and Troubleshooting
8
311811530Instruction ManualXPR460
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