IBM i 830

STRSST
If you cannot get to SST, select DST (see “Accessing
Dedicated Service Tools” in the iSeries Service Functions).
Note: Do not IPL the system to get to DST.
b. On the Start Service Tools Sign On display, type in a User ID
with QSRV authority and Password.
c. Select Start a service tool.
d. On the Start a Service Tool display, select the Hardware
service manager.
e. On the Hardware Service Manager display, select Logical
hardware resources
f. On the Logical Hardware Resources display, select System
bus resources.
g. Select the function keys for failed or non-reporting resources.
Continue with the next step in this procedure.
6. Use the Symptom column of Table 1 and find the best description of the reason
for this service action. Then follow the instructions in the What You Should Do
column.
Table 1. Start Table
Symptom What You Should Do
Intermittent Problems
You suspect an intermittent problem. Go to “Analyzing Intermittent Problems” on
page 14.
DST/SST functions are available on the Primary system console (console of the Primary
partition) and the symptom is:
v There is a system reference code or
message.
v The customer reports reduced system
function.
v There is a system performance problem.
v There are Failing, Missing, or Inoperable
system resources.
Go to “Using the Service Action Log” on
page 9.
Note: On most systems with multiple
partitions, it is common to have one or more
″Missing or Non-reporting″ system bus
resource(s) under Hardware Service
Manager. See iSeries Service Functions for
details.
There is an SRC displayed in function 5 on
the Control Panel.
Go to “Analyzing Power Problems” on
page 37.
The system is not operational and the symptom is:
There is an IPL problem, the system
attention light is on, and blocks of data
appear for 5 seconds at a time before
moving to the next block of data for 5
seconds, and so on until 5 seconds of a
blank control panel appears at which time
the cycle repeats.
These blocks of data are functions 11
through 13. The first data block after the
blank screen is function 11, the second block
is function 12, and so on. Use this
information to fill out Problem Summary
Form information. Then Perform “SP-PIP42”
on page 438.
You have a power problem, the system or an
attached unit will not power on or will not
power off, or there is an SRC in function 5
(05-1xxx-xxxx).
Go to “Analyzing Power Problems” on
page 37.
There is an SRC in function 11 and the
system attention light is on.
Go to “Chapter 2. Unit Reference Codes” on
page 59.
Starting Point
6
iSeries Model 830, 840, SB2, and SB3 Problem Analysis, Repair and Parts V5R1