You were sent to this procedure from URC 9020 or 9021.
1. Go to SST or DST to determine if any other SRCs have occurred at about the
same time as this error. If you cannot perform a type A or B IPL, perform a
type D IPL from removable media.
Have any other I/O card or device SRCs occurred at about the same time as
this error?
No Yes
↓ Use the other I/O card or device SRCs to correct the problem (see
“Chapter 2. Unit Reference Codes” on page 59)
This ends the procedure.
2. Has the I/O card, or have the devices been repaired or reconfigured recently?
Yes No
↓ Note any other errors that occurred at about the same time for the
same I/O card. Then ask your next level of support for assistance.
This ends the procedure.
3. Display the Product Activity Log entry that is associated with this SRC by
performing one of the following:
v If you can enter a command at the console, select system service tools (SST)
(see “System Service Tools (SST)” in the iSeries Service Functions
information). Select the Product activity log option and display the Product
Activity Log entry for this SRC.
v If you cannot enter a command at the console, perform an IPL to DST (see
“Dedicated Service Tools (DST)” in the iSeries Service Functions information).
Select the Product activity log option and display the Product Activity Log
entry for this SRC.
If you cannot perform a type A or B IPL, perform a type D IPL from
removable media. Select the Product Activity Log option and display the
Product Activity Log for this SRC.
4. Use the Product Activity Log entry that you found in step 3 of this procedure.
Find and record all the array members that have both a present address of 0
and an expected address that is not 0. For a type A or B IPL, view the
“Additional Information” to see the formatted log information. For a type D
IPL, see “More Information from Hexadecimal Reports” in the iSeries Service
Functions.
These devices are missing from the disk array.
Note: There may be multiple displays of data. Ensure that you check all
displays that are associated with the error.
5. There are three possible ways to correct the problem:
a. Find the missing devices and install them in the correct physical locations
in the system.
If you can find the missing devices and want to continue with this repair
option, continue with step 6 of this procedure.
b. Stop the disk array that contains the missing devices.
Attention: Customer data may be lost.
If you want to continue with this repair option, go to step 8 of this
procedure.
c. Initialize and format the remaining members of the disk array.
Attention: Customer data will be lost.
SDIOP PIPs
418
iSeries Model 830, 840, SB2, and SB3 Problem Analysis, Repair and Parts V5R1
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