NEC SL2100 - Group Supervisory Station Setup

Program 41 : ACD Setup
41-04 : Group Supervisory Station Setup
Level:
SA
Description
This program assigns a group supervisory extension and operation type for each ACD group.
Input Data
ACD Group No. 1 ~ 8
Item
No.
Item Input Data Default
01 Group Supervisory Extension Up to 8 digits No Setting
02 Operation Type 0 = Supervisor’s extension does not receive ACD
Group calls.
1 = Supervisor’
s extension receives ACD Group
overflow calls only.
2 = Supervisor’s extension receives ACD Group
calls just like all other agents.
0
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ISSUE 2.0 SL2100
Programming Manual 2-393
Program
41