Program 41 : ACD Setup
41-17 : ACD Login Mode Setup
Level:
SA
Description
Use Program 41-17 : ACD Login Mode Setup to define the ACD login mode for each extension. If
the AIC Login Mode is enabled, set the AIC Login and AIC Logout service codes for the AIC members
in Program 1
1-13-08 and 11-13-09.
Input Data
Extension Number Up to eight digits
Item
No.
Item Input Data Default Related
Program
01 Login Mode 0 = Normal Login Mode
1 = AIC Login Mode
0 41-18-01
Conditions
• If set to 1, note that a supervisor can not log in/out an AIC member as they are not normal ACD
agents.
Feature Cross Reference
• ACD (Automatic Call Distribution)
ISSUE 2.0 SL2100
Programming Manual 2-407
Program
41
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