NEC SL2100 - ACD Threshold Overflow

Program 41 : ACD Setup
41-16 : ACD Threshold Overflow
Level:
SA
Description
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold call
overflow and the mode for each ACD group.
Input Data
ACD Group No. 1 ~ 8
Item
No.
Item Input Data Description Default
01 Number of Calls in
Queue
0 ~ 128
0 = No Limitation
Define the maximum number of calls al-
lowed in the ACD queue before overflow
occurs.
0
02 Operation Mode for
ACD Queue
0 = The last waiting call
is transferred
1 = The longest waiting
call is transferred
2 = Send Busy Tone
Define how the system should handle calls
when the number of calls in queue ex-
ceeds the threshold.
0
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
SL2100 ISSUE 2.0
2-406 Program 41 : ACD Setup
Program
41