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9.7 Troubleshooting Procedures
The following describes the troubleshooting procedures carried out when an error occurs in the
library.
1. If a library error occurs, collect the backup software error log and library logs.
Collect the following logs from the library:
Use the remote management interface for log collection.
For details about operating the remote management interface, see Chapter5.
(1) Log in as a user with maintenance personnale authority.
(2) Select [Download Logs] from [Service Library] and download the following logs:
・Drive Normal logs (only for the drive where the error occurred)
・Drive Force logs (only for the drive where the error occurred)
・Library logs
2. From the error log detail status in the backup software and library logs, locate the part that
possibly caused the error.
3. Confirm the possibly faulty part from the library error code/drive error code. If necessary,
replace the possibly faulty part.
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