SECTION 2
TROUBLESHOOTING
11
Feeding Problems
CONDITION PROBLEM SOLUTION
Intermittent feeding
Feed Ramp not used.
Side Guides set improperly.
Dirty Feed Rollers.
Paper stuck together.
Uneven mail piece.
Feed Ramp adds a slope to stack and helps
feeding.
Loosen Side Guides slightly.
Clean Feed Roller with distilled water and a cloth.
DO NOT use any solvents or detergents as they
may damage Feed Rollers.
Fan media before placing it in Printer.
Tap contents to front of envelopes and retry.
Multiple feeds
Separator gap not set properly.
Media stuck together.
Side Guides too close to media.
Adjust Separators to thickness of media.
Fan media before loading in Printer.
Push Side Guides away from media.
Failure to feed
Side Guides too close to media.
No power to Printer.
Feed gap too tight.
Feed gap too loose.
Material is out of specification.
Motor on, Feed Rollers not turning.
Clutch not engaging.
Motor failure.
No power.
Readjust Side Guides.
Check that power buttons are ON (Control Panel
and Main Power) and that the power cord is
plugged in.
Adjust Separator to thickness of media.
Adjust Separator to thickness of media.
Maximum thickness is 0.020".
Check for broken Drive Belt and replace.
Check for loose set screws on Drive Pulley or Belt
Drive Roller Pulley.
Replace Clutch.
Check that motor is receiving power from the
Power Supply.
See Power Problems in this Section.
Jams
Paper path obstruction.
Paper not loaded properly.
Feed Ramp not used properly.
Separators improperly adjusted.
Media curled or bent.
The Separators are worn.
Clear jam: Open Touchscreen “Setup” screen.
Press “Run Path”; this clears media from the
paperpath without feeding more media.
Press “Clear Error”. Press “Resume” to
continue printing.
Instruct operator in proper loading of media.
Set Feed Ramp.
Adjust Separators to thickness of media.
Uncurl media.
Replace Separator Tip.
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