SECTION 2
TROUBLESHOOTING
14
Errors and Warnings
Printer Alert Window Messages
Messages sent from Driver and displayed on PC screen in a small
popup window.
MESSAGE SOLUTION
Cleaning in Progress
Wait until message disappears. Printer will start printing your job once cleaning
process is complete.
Excessive Tilt Erro
See details under “Toolbox System Status Messages” section.
Incompatible
Printhead
Remove and reinsert your Printhead Cartridge. Replace Printhead. Printhead
Cartridges must be purchased from authorized supplier for this printer model.
Incorrect … Ink Tank
Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for this
printer model.
…. Ink Low
Example: Black Ink Low
Reorder Ink.
…. Out of Ink
Example: Cyan Ink Out
Replace empty Ink Tank.
Load Paper
Out of Paper. Load paper into Printer and press PAUSE/RESUME button
to resume printing.
Mechanical Jam
Check for and remove obstruction, then press PAUSE/RESUME button to
resume printing.
Check/Clean Sensors. If problem persists, contact technical support.
Missing Printhead
Remove Printhead Cartridge. Check/clean electrical contacts. Reinsert Printhead.
Replace Printhead. If problem persists, contact technical support.
Multiple Inks Low
Reorder Ink.
Multiple Ink Tanks
Out
Replace empty Ink Tanks.
Multiple Ink Tanks are
missing
Insert missing Ink Tanks.
Clean electrical contacts and reseat Ink Tanks.
Multiple Unauthorized
Ink Tanks
Remove and reinsert Ink Tank. Replace Ink Tank. Ink Tanks must be purchased from
authorized supplier for this printer model.
Paper Jam
Remove jammed media. Check for proper feed setup then press the
PAUSE/RESUME button to resume printing.
Check/Clean Sensors. If problem persists, contact technical support.
Printhead Latch Open
Ensure that the Printhead Cartridge is inserted properly, then close the Printhead
Latch so it locks.
Print Zone Assembly
(Top Assembly) Open
Make sure Top Assembly is completely closed and latched.
The … Ink Tank is
missing
Insert missing Ink Tank.
Clean electrical contacts and reseat Ink Tank.
Unauthorized … Ink
Tank Installed
Remove Ink Tank. Ink Tanks must be purchased from authorized supplier for this
Printer model.
Unauthorized
Printhead
Remove Printhead Cartridge. Printhead Cartridges must be purchased from
authorized supplier for this Printer model.
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