Chapter 2: Troubleshooting Your Library
How Does the Library Report Issues?
44 Quantum Scalar i6000 User’s Guide
The library reports issues in several ways, which are described below:
• Status Indicator on page 44
• System Status Button Indicators on page 46
• E-mail Notifications on page 47
Status Indicator The first indication of issues is the status indicator on the indicator
panel, as shown in
Figure 21.
Figure 21 Status Indicator
•If the Status indicator light is solid green, the library currently has
no tickets in an Open state.
•If the Status indicator light is flashing amber, at least one of the six
subsystems has a ticket in an Open state.
When the library detects an issue, it creates a ticket for it. A ticket
includes the following types of information:
• Details about the issue
• Reports that are associated with the ticket
• A repair page that provides corrective actions
In most cases, tickets indicate operational failures that do not always
point to a single CRU/FRU as having failed or causing an issue. IN such
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