Chapter 2: Troubleshooting Your Library
Working With Tickets
68 Quantum Scalar i6000 User’s Guide
Note: If you are a CSE, see the
Scalar i2000/i6000 Maintenance
Guide
for detailed maintenance action plans, and removal
and replacement procedures.
•The Technical Support Information section provides a
comprehensive list of FRUs that could be involved.
• Text on the repair pages can include links to specific Online Help
pages, which appear in place of the repair page when you click
them. Navigation buttons near the top of the Repair tab enable you
to access Online Help pages as follows:
•The Back button returns you to the previously viewed page
(either a previously viewed Online Help page or the repair page).
•The Next button returns you to the page that you were viewing
before you clicked the Back button.
•The Content button displays a table of contents for the Online
Help system.
Viewing Tape Alerts and
Generating Media
Integrity Analysis
Reports
A drive issues a tape alert whenever there is a problem encountered by
the drive. The problem can be with the drive, library, or with the tape
cartridge. You can view tape alerts on the Media Integrity Analysis tab of
the Ticket Details dialog box. You can also access Media Integrity
Analysis via Reports on the LMC menu. See
Viewing Tape Alerts on
page 69 or Generating Media Integrity Analysis Reports on page 71.
Note: The Media Integrity Analysis feature (including viewing tape
alerts) requires an Advanced Reporting license key to use. For
more information, see Enabling Licenses on page 125.
You can use these reports to cross-reference tape alerts for drives and
tape cartridges over a specified period of time, in order to determine if
the problem belongs to the drive or to a specific tape cartridge.
Typically, tape alerts point to a drive problem if a specific drive exhibits
tape alerts against multiple pieces of media. Conversely, tape alerts
point to a media problem if a specific piece of media exhibits tape alerts
against multiple drives. See
Generating Media Integrity Analysis Reports
on page 71.
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