Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide 61
From the Ticket Details dialog box, you can perform the following
tasks:
• Generate a QR code to send RAS ticket details by using the QR
Code button.
• Display detailed information for a history ticket by using the
Show button, and then redisplay the original ticket details
using the Initial Ticket button (see
Viewing History Ticket
Details on page 62)
• Connect to online service and support resources by clicking
Online Support. Online service and support resources include
free, secure access to KnowledgeBase articles and the Online
Service Request tool. (If clicking Online Support does not
connect you to the online service and support website, try
disabling your Web browser’s pop-up blocker.)
• Mail, save, or print ticket information by using the Send button
(see
Mailing, Saving, and Printing Ticket Information on
page 80)
• Determine whether the issue is resolved by using the FRU Test
button. FRU Test is available only if the ticket’s FRU has an
applicable verification test that you can run. (FRUs that belong
to the Accessor, Picker, Drive, I/E Assembly, or Bar Code Label
categories have applicable verification tests.) When you click
FRU Test, the Verification Tests dialog box appears with the
appropriate verification test already selected and ready to start.
Severity The historical ticket’s current severity level.
Serial # The serial number of the particular FRU.
Sub-system The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
•Drives
• Control
•Power
•Media
•Robotics
Posted Date The date and time on which the library created the ticket.
Element Description
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