Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide 65
Table 5 Report tab
Element Description
In the Reports Tree area:
Report tree area Provides a hierarchy of report information that is associated with the ticket.
Descriptions includes reason text that describes the cause of the report.
Initially, only the highest level of the report tree appears. Clicking this level
(Reports for Ticket #) reveals one or more second-level reports, and clicking a
second-level report reveals one or more third-level reports. Second-level reports
function essentially as containers of third-level reports. A ticket in the Open
state has one or more third-level reports, including one key report. The key
report represents the earliest time at which the ticket reached its highest
severity level. It often isolates the most significant problem. A ticket in the
Closed or Verified state does not have a key report.
In the Report # area:
Report ID The library-assigned identifier for the report.
Posted The date and time on which the library created the report.
Duplicates For open tickets only, the number of times that the library created the same
report. If the identical issue occurs while the ticket remains open, the library
creates an identical report and increments the report’s duplicate count. If the
library has not created duplicate reports, the value is zero (0).
Status Group The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
•Drives
•Control
•Power
•Media
• Robotics
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